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Crestron Control Systems Forum - View Post
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The following page was printed from RemoteCentral.com:
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Is there a way to hard reset a PTX3
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| Topic: | Is there a way to hard reset a PTX3 This thread has 6 replies. Displaying all posts. |
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| Post 1 made on Thursday January 23, 2014 at 00:33 |
I found a used PTX3 on ebay and when it arrived I charged it up.
Now with a full battery if I connect the battery it shows me the "Prodigy" Screen for several seconds, then it'll flip to another blank screen for a few seconds then back to the screen which just says "Prodigy". Holding the power button until a reset will repeat the sequence.
Connecting the remote to the computer with a USB cable and running the Device Discovery tool in the toolbox the remote doesn't show connected. And doing the 1-2-3-4 1-2-3-4 sequence does nothing either.
Is there anything you can do to completely reset a ptx3 without connecting it to a computer? Since they're apparently no longer available I'm interested in keeping my rather expensive investment going for as long as possible.
thank you,
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| Post 2 made on Thursday January 23, 2014 at 09:46 |
kgossen Super Member |
Joined:
Posts: | March 2008
3,026 |
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Now you know why it was on ebay.
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"Quality isn't expensive, it's Priceless!" |
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| OP | Post 3 made on Thursday January 23, 2014 at 09:54 |
In point of fact the Ebay seller has already refunded my money as they were unde the impression that it was in full working order. I've agreed that if I can make it work I will pay them again.
The problem is according to my installer the PTX3 is no longer made, and I'm left un able to replace one that failed with a very expensive system that is only 2-3 years old, and I'm fairly pissed about it. So In order to make it last at least another 8 years or so I need to start stockpiling functional remotes.
So the question stands, is there a way to get a crashed remote like this working again, my previous one, also apparently has a software glitch in it.
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| Post 4 made on Thursday January 23, 2014 at 11:55 |
thecynic315 Senior Member |
Joined:
Posts: | August 2008
1,001 |
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Did Crestron say they will not repair it? I have had several repaired for clients.
Did you know that the PLX3 replaced the PTX3 and worse comes to worse you can get that as a replacement and need minor reprogramming of the system.
While that will cost some money it is A LOT less than a brand new system.
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| Post 5 made on Thursday January 23, 2014 at 15:57 |
weddellkw Long Time Member |
Joined:
Posts: | January 2013
186 |
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I've never used Device Discovery to scan for a USB device, not sure it would even work...I always create a generic entry in the address book for USB and use that to pull up the Device Info page/firmware/etc.
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| Post 6 made on Friday January 24, 2014 at 11:05 |
thecynic315 Senior Member |
Joined:
Posts: | August 2008
1,001 |
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On January 23, 2014 at 15:57, weddellkw said...
I've never used Device Discovery to scan for a USB device, not sure it would even work...I always create a generic entry in the address book for USB and use that to pull up the Device Info page/firmware/etc. It works with USB
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| Post 7 made on Saturday January 25, 2014 at 18:40 |
AVGregg Long Time Member |
Joined:
Posts: | June 2006
314 |
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Try using text console in toolbox and enter "initialize"
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