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The following page was printed from RemoteCentral.com:
| Topic: | Help with MX-900 This thread has 30 replies. Displaying posts 16 through 30. |
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| Post 16 made on Wednesday February 2, 2011 at 09:06 |
JoeFlabitz Select Member |
Joined:
Posts: | December 2008
1,517 |
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As a DIY/End-user, would you be willing to pay for support from URC, if it was made available (as it's probably not in their business model at present)?
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| Post 17 made on Wednesday February 2, 2011 at 09:09 |
ALK3997 Long Time Member |
Joined:
Posts: | November 2009
102 |
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On February 2, 2011 at 09:06, JoeFlabitz said...
As a DIY/End-user, would you be willing to pay for support from URC, if it was made available (as it's probably not in their business model at present)? Yes (obviously depending upon price). I do that with other software.
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Andy |
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| OP | Post 18 made on Wednesday February 2, 2011 at 12:19 |
wakeboardr116 Lurking Member |
Joined:
Posts: | January 2011
7 |
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Yes same here, be it the price is reasonable. These remotes are not cheap to begin with, but I could be willing to pay a nominal amount to get the extra support and software needed from the start instead of having to deal with the extra troubles I have had.
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| Post 19 made on Wednesday February 2, 2011 at 18:53 |
davet2020 Senior Member |
Joined:
Posts: | February 2005
1,051 |
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Wakbroardr and ALK,
You both make valid points and seem very reasonable. I will try to keep some of those points in mind in the future. As a dealer I come here to try to help other dealers and DIYers like yourselves.
Actually, I am not anti DIYer. I know that there are many very intelligent and sharp DIYers who can program these remotes as well or better than me. What I am against is the dealer or company who will sell these remotes and not support customers after the sale.
Dave T.
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If you are going to do the job...why not do it the right way? www.fairfaxavi.com |
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| Post 20 made on Thursday February 3, 2011 at 00:28 |
ALK3997 Long Time Member |
Joined:
Posts: | November 2009
102 |
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On February 2, 2011 at 18:53, davet2020 said...
Wakbroardr and ALK,
You both make valid points and seem very reasonable. I will try to keep some of those points in mind in the future. As a dealer I come here to try to help other dealers and DIYers like yourselves.
Actually, I am not anti DIYer. I know that there are many very intelligent and sharp DIYers who can program these remotes as well or better than me. What I am against is the dealer or company who will sell these remotes and not support customers after the sale.
Dave T. Fair enough - I think we can all agree on that. I've met both types of dealers, the good and the bad. And to be fair, I've also met the CIs that bend over backwards to fix things when customers try to "help" by rearranging files structures in a music server for instance. Andy
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Andy |
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| Post 21 made on Thursday April 21, 2011 at 04:33 |
davis000 Lurking Member |
Joined:
Posts: | October 2006
2 |
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I am having the same problem but am working on a laptop (thus no other USB devices), have fresh batteries and have re-installed the MX-900 editor. anyone with a brilliant solution out there?
Thanks!
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| Post 22 made on Thursday December 8, 2011 at 02:08 |
starbuck Lurking Member |
Joined:
Posts: | December 2011
3 |
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On January 20, 2011 at 18:51, wakeboardr116 said...
Hi. I just picked up a new MX-900 to use with my new home theater setup and need some help. I got the MX-900 editor software but cannot seem to get it to work. I have it installed and connected the remote but when I run the program I keep getting an "Unable to Connect [SC-1]" error. Is there anything else I need to do to get the program to recognize the remote? The first time I plugged the remote in windows poped up and automatically installed what I assume was the necessary drivers, and when I installed the MX-900 editor program there weren't any other drivers with it that I can think of. If anyone could help me out that would be great. i am having the exact problem, is there a fix for this yet? I just got my remote replaced and thought it would be an easy fix until this error started popping up. my dealer has new software that i dont have, does anyone have a file update or software willing to share so i can get this thing up and running again.
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| Post 23 made on Thursday December 8, 2011 at 19:13 |
Garrett Adams Founding Member |
Joined:
Posts: | August 2001
55 |
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Using Window 7 32-bit (or 64-bt) I got the Unable to connect [SC-1] error. The fix for me was to unplug the USB wireless receiver (Logitech or Microsoft for keyboard and mouse) which interferes with communication between MX-900 software and the remote. Whenever I want to connect to my MX-900 I unplug the USB receiver and hookup a spare USB wired MS mouse. It might also be necessary to run the editor in administrator mode. Right mouse click "Run as Administrator."
Last edited by Garrett Adams on December 9, 2011 18:33.
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| Post 24 made on Friday December 9, 2011 at 16:18 |
I've been in the business for 20 years and have been selling URC for as long as they've been around. In my area, I've never heard of reputable dealers not supporting the product or their clients. I've had plenty of people that have said "I bought it through a reputable dealer...can you help me?" and the "reputable" dealer is Amazon. I'm calling shenanigans on these end-users that say they aren't getting the support from the dealers.
Just in case you are the 1 out of 100 people that can't get the company you bought the remote from to get your programming the way you want it...
1) Write down all desired button adds, page tweaks, etc. after you've spent some time with the remote
2) Give this list to the company you bought it from
It'll take them about 10 minutes on an MX900 to make any needed tweaks.
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See our Youtube page for info about smart homes, great audio and more. [Link: youtube.com] |
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| Post 25 made on Friday March 30, 2018 at 08:43 |
videobruce Long Time Member |
Joined:
Posts: | March 2005
101 |
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On February 2, 2011 at 00:11, wakeboardr116 said...
Universal Remote should provide full support for their product to begin with. Instead of trying to force you to go through a dealer. I imagine there are a lot of people out there who like to and are fully capable of DIY. It's not like it takes a genius to figure the program out. I had it down in about 5 minutes, and even added and fixed a few things the programmer didn't do. Unfortunately URC is bull headed and plain stubborn with their policies, loosing tens of thousands of customers to harmony. Period.And yes this is a old thread, but the problem still exists.
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Years from now, you might as well kiss recording OTA TV goodbye thanks to ATSC 3 |
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| Post 26 made on Friday March 30, 2018 at 10:12 |
BobL Founding Member |
Joined:
Posts: | March 2002
1,352 |
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Just buy from a dealer who is willing to give you the software. There are many out there and some online dealers. You are correct it is an old thread and the policies I doubt are going to change.
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| Post 27 made on Friday March 30, 2018 at 23:28 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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On March 30, 2018 at 08:43, videobruce said...
Unfortunately URC is bull headed and plain stubborn with their policies, loosing tens of thousands of customers to harmony. Period.
And yes this is a old thread, but the problem still exists. Bruce is posting in the URC forums as well about how great harmony is. Why is he even a URC dealer? He sounds more like an end user. Or a trunk slammer. Hey Bruce, SELL MORE HARMONY. Its more your speed.
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| Post 28 made on Saturday March 31, 2018 at 10:04 |
tomciara Loyal Member |
Joined:
Posts: | May 2002
7,965 |
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On March 30, 2018 at 08:43, videobruce said...
Unfortunately URC is bull headed and plain stubborn with their policies, loosing tens of thousands of customers to harmony. Period. How do you loose money?? Is it in your pocket or something, maybe in a money clip, and it comes loose and blows away??
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There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions. |
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| Post 29 made on Sunday April 1, 2018 at 14:50 |
Duct Tape Loyal Member |
Joined:
Posts: | November 2008
5,299 |
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On March 30, 2018 at 08:43, videobruce said...
Unfortunately URC is bull headed and plain stubborn with their policies, loosing tens of thousands of customers to harmony. Period.
And yes this is a old thread, but the problem still exists. good. let harmony have them. i don't need to wait on hold for tech support for hours while customers call in asking which way a USB cable gets plugged in to their remotes.
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| Post 30 made on Wednesday July 18, 2018 at 08:51 |
videobruce Long Time Member |
Joined:
Posts: | March 2005
101 |
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On March 30, 2018 at 23:28, Ranger Home said...
Bruce is posting in the URC forums as well about how great harmony is. Why is he even a URC dealer? He sounds more like an end user. Or a trunk slammer.
Hey Bruce, SELL MORE HARMONY. Its more your speed. You need to reread my statement, I NEVER stated anything about Harmony being "great". On March 31, 2018 at 10:04, tomciara said...
How do you loose money?? Is it in your pocket or something, maybe in a money clip, and it comes loose and blows away?? Same goes to your reply. I referred to URC as a company, NOT "you". Both of you twisted my post around. What, has Trump invaded here too?
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Years from now, you might as well kiss recording OTA TV goodbye thanks to ATSC 3 |
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