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Topic:
URC, Greedy or Stupid?
This thread has 12 replies. Displaying all posts.
Post 1 made on Thursday September 7, 2006 at 21:43
Erebus1954
Lurking Member
Joined:
Posts:
August 2006
9
Look elsewhere!

I got my URC remote as from part of a package from a custom installer who has since gone out of business. I've been keeping the thing updated myself with new equipment, as it's not that hard to program.

But now URC has purposely abandoned me, denying me access to the latest software, even though I purchased it through the exact channel they claim to support. Look elsewhere. You'll be glad you did.

URC is either greedy or stupid. I haven't figured out which.

But they'll never get another dime off me. Neither will any "custom installers".
Steve
Post 2 made on Thursday September 7, 2006 at 22:43
shnakz69
Active Member
Joined:
Posts:
February 2006
737
not all CI's are bad greedy money grubbers...alot of CI's on here....myself included ofer alot of free installation advice...remote program tips...i always try to be as helpfull as possible to anyone who needs it...please do not put all of us into the same catagory
OP | Post 3 made on Thursday September 7, 2006 at 22:52
Erebus1954
Lurking Member
Joined:
Posts:
August 2006
9
On September 7, 2006 at 22:43, shnakz69 said...
not all CI's are bad greedy money grubbers...alot of CI's
on here....myself included ofer alot of free installation
advice...remote program tips...i always try to be as helpfull
as possible to anyone who needs it...please do not put
all of us into the same catagory

What would you advise for an end user that has been screwed out of the best funcionality of an expensive remote control by URC and a disappearing custom installer?
Steve
Post 4 made on Thursday September 7, 2006 at 22:55
Daniel Tonks
Wrangler of Remotes
Joined:
Posts:
October 1998
28,684
For now, since the "latest software" is basically the same between the "old" and "new" versions, just download the software using the alternate option. And then get in touch with URC detailing your purchase and see if they'll do anything for you.
Post 5 made on Thursday September 7, 2006 at 23:08
shnakz69
Active Member
Joined:
Posts:
February 2006
737
On September 7, 2006 at 22:52, Erebus1954 said...
What would you advise for an end user that has been screwed
out of the best funcionality of an expensive remote control
by URC and a disappearing custom installer?

as i said before we are not all like that...unfortunatly you happen to have a bad expierience with a CI....i agree that URC's decision is not the best way to do business ....especially for users who bought the remotes before this policy went into effect...try contacting URC via email or try subbmitting your serial number from your remote and see if you can get your hands on the new software....if you original seller was an authorized dealer then there shouldnt be a problem getting the new software....i know its frustrating but i believe its the only option.......all i can say is good luck and i hope for the best.

go here and try it out

[Link: universalremote.com]
Post 6 made on Thursday September 7, 2006 at 23:10
AnthonyZ
Select Member
Joined:
Posts:
September 2005
1,987
On September 7, 2006 at 21:43, Erebus1954 said...
Look elsewhere!

I got my URC remote as from part of a package from a custom
installer who has since gone out of business. I've been
keeping the thing updated myself with new equipment, as
it's not that hard to program.

But now URC has purposely abandoned me, denying me access
to the latest software, even though I purchased it through
the exact channel they claim to support. Look elsewhere.
You'll be glad you did.

URC is either greedy or stupid. I haven't figured out
which.

But they'll never get another dime off me. Neither will
any "custom installers".

Yawn......man these posts are SOOOOOOOOO past boring.
"Just when I thought that I was out they pull me back in"
OP | Post 7 made on Thursday September 7, 2006 at 23:17
Erebus1954
Lurking Member
Joined:
Posts:
August 2006
9
On September 7, 2006 at 23:10, AnthonyZ said...
Yawn......man these posts are SOOOOOOOOO past boring.

I'm sorry my being a victim of fraud is boring you.
Steve
Post 8 made on Thursday September 7, 2006 at 23:49
CCD
Super Member
Joined:
Posts:
August 2005
2,731
Hey Newbie! Open your eyes and read a little bit!
[Link: remotecentral.com]
If you have trouble understanding what Daniel said I will make it real easy.
You are posting in the wrong forum!
Here is where your software is:
[Link: remotecentral.com]
Fraud....that my friend is a JOKE!
Oh, and yeah I am sure ALL custom installers are responsible for your failure to choose a good one. Most would not do business with someone with your venomous attitude anyway. Life is too short to get so upset about a cheap little remote.
OP | Post 9 made on Friday September 8, 2006 at 00:59
Erebus1954
Lurking Member
Joined:
Posts:
August 2006
9
Okay, well, yeah, it's already been established I won't be dealing with URC or any CIs again. But the question remains.

Why are they doing this? Are the greedy, or are they stupid???
Steve
Post 10 made on Friday September 8, 2006 at 02:13
Ernie Bornn-Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
29,844
They are being neither greedy nor stupid. You, and many others, have been caught between a new set of policies that will probably work out pretty well for installers and new and old customers alike. Anyone caught in the middle can think everyone else is stupid or greedy, but it ain't so.

By the way, one reason for the change was the dealer who screwed you by doing his business in such a way that he isn't there now. Bet you got a GREAT deal...or that he didn't give you a great deal but gave you lousy service. Whatever it was, at least half of the problem is your previous dealer. Don't lay that on anybody here now, or on URC.

If anything, their old approach was stupid, and perhaps greedy, or they were too weak to stand up to greedy dealers and end users alike. Of course it hurts when a stupid policy is changed to something sensible: everybody is just used to the way it was!.

As for your tone, please note the tone and the actual words of the first post put up in the new URC forum. The third paragraph, where he speaks of "people using URC's remotes," not "URC" or "us installers."

On August 31, 2006 at 04:28, GregoriusM said...
Great idea, Daniel!

I've posted in the new Complete Control section, and it
seems I also have the honour of posting first in this
thread!

Let's all move along and support the people using URC's
remotes in the best way we can!

Greg :-)
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 11 made on Friday September 8, 2006 at 09:59
sunstar
Long Time Member
Joined:
Posts:
October 2003
108
On September 8, 2006 at 02:13, Ernie Bornn-Gilman said...

By the way, one reason for the change was the dealer who
screwed you by doing his business in such a way that he
isn't there now. Bet you got a GREAT deal...or that he
didn't give you a great deal but gave you lousy service.
Whatever it was, at least half of the problem is your
previous dealer. Don't lay that on anybody here now,
or on URC.

If anything, their old approach was stupid, and perhaps
greedy, or they were too weak to stand up to greedy dealers
and end users alike. Of course it hurts when a stupid
policy is changed to something sensible: everybody is
just used to the way it was!.

To be honest I am not sure how the new policy will protect one from a CI, or AD, that goes out of business. If anything it puts the consumer in a more tenuous situation since the support must be provided by the CI or AD. You have pointed out one of the flaws with URC relying on the CI's and AD's; the bad ones are going to give URC a bad reputation. To imply that Erebus should have researched the CI better, and therefore his circumstance is partly his own fault, is a bit harsh. It is possible that his CI came with numerous recommendations and is out of business for other reasons than how he ran his business.

I would hope in Erebus's situation that URC would step up to the plate and take care of the consumer. Prior to purchasing my MX-900 I contacted URC and specifically asked what would happen in this exact situation. I was told that they (URC) would provide support in this situation. I purchased from Pro Remotes and have been extremely happy with my purchase. Pro Remotes could be the best dealer on the planet but this does not preclude them from discontinuing the URC line sometime in the future. I wanted reassurance that URC would stand behind their product if I needed support (ie. live updates) in such a situation.

Erebus, If you have not contacted URC I would strongly recommend doing so. I would imagine that URC would do the right thing in your situation. You may be pleasantly surprised and may never have needed to make this post.
Good Luck!
Post 12 made on Friday September 8, 2006 at 10:14
oex
Super Member
Joined:
Posts:
April 2004
4,177
On September 8, 2006 at 09:59, sunstar said...
I would imagine that URC would do
the right thing in your situation. You may be pleasantly
surprised and may never have needed to make this post.

This should be said about 90% of the drivvelling nonsense posts about this topic.

I have found over the years that URC has decent tech support and product support. Their email inquiries seem to go un answered though. Seems the old school 'drop a dime' technique must be used.

Please post back as to how your situation is handled.
Diplomacy is the art of saying hire a pro without actually saying hire a pro
Post 13 made on Friday September 8, 2006 at 21:46
Rich_Guy
Advanced Member
Joined:
Posts:
May 2006
978
On September 7, 2006 at 23:10, AnthonyZ said...
Yawn......man these posts are SOOOOOOOOO past boring.

Yes, I am so tired of URC's poor treatment of their customers......

Wish they would correct it then all would be fine, until then they will lose many customers.


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