Why are people so slow...? Or is it they don't bother reading the thread they're posting in before hand.

Not giving you the software is Tweeter's policy, not URC's. URC does not sell their pro line of equipment to end users...only dealers.

Although ignorance can be considered bliss, is also no defence.

This thread is now a software debate. Where's a mod when you need one ;)

Sorry to offend smokinghot, I did not realized the thread was not about the software. I mean you can understand my confusion with the thread title is
"Software for my MX-980" and for the last 6 pages of post there has been a large majority debating and begging (me included).

For the record, I really love URC products what I do not like is their policies. The MX-700 that I have was included (as the standard packaged remote) with my pre-pro/controller and was sold to me by an auth dealer. That auth dealer was since went out of business awhile back, right after URC change their policies (no correlation intended). URC cut off my updates and the dealer was not there anymore. So when I purchased my new TV, thank god for the internet and the people at this site, and I had the software and the file to make the update.


Well is that any different then a mgr selling their goods to a wholeseller who then sells to a dealer/retailer, who then sells them to the end-user. Most companies do not sell their goods to the end-user directly. Now I would agree if it was truely a dealer only item and was only used in the store and could not be sold to the public.

Companies go out of business all the time - more so now since the economy is in the toliet. I am sure dealers have been esp hard hit - for people are not spending their money on expensive toys. Although I do try to do my best in supporting them. And your right it is up to the dealer, however that policy varies btw dealers and even with CI's within the same dealer. URC could make the whole experience easier if it chose to - it could make dealers give a copy of the software to each user, include it the box, or it could supply it with registration (like it is doing for the older remotes but with updates). There has to be a way better then what URC is doing (or supporting!) then what it is happening today...

well put. check your PM.

You're not offending me. It's just that URC software policy has been beaten to death already on RC, and it got the point where the creator (Daniel Tonks) created his own policy on the discussion. Where in, the topic of conversation was officially of limits. I'm actually surprised this one has gone on this long.


It is different, and your last sentence above hammers down the point that some don't seem to understand. The product is for the professional integrator to sell and configure. It is dealer only. URC has given the dealer the right to keep the software in house, if they choose to. There are two separate lines "comsumer" and "professional".


I think the best way would be for URC to stamp in bold across the top of the packaging:

SOFTWARE NOT INCLUDED... ASK YOUR DEALER FOR AVAILABILITY

I bought it from a "reputable dealer" not a big box called SoundVision who is now gone.

I recently went to Tweeter due to their Going out of business sale and since they also sold the remotes wanted to see if they would give me the software. They said no. I asked if they would give me the software if I were to buy An ADDITIONAL MX-980 remote. They said no. So Tweeter is going out of business and is about to leave stranded all of their MX-980 customers with no means of updating their remotes - just like what happened to me. And they are selling their remaining remotes without software to the unsuspecting victims of URC's policies. Another reputable dealer indeed! With all of these dealers going belly up, how is one supposed to know if one is "reputable" enough to stick around since both were "URC Certified"?

All I wanted was the expansion pack to update my own remote. I don't understand why it is so controversial to get the expansion pack.

For what it's worth... the expansion pack doesn't update your remote. It's just a set of additional templates, designed to give installers more options for their clients. It's not in any way essential to the use of the remote or the editor. And in fact, most installers stick with the default template anyway, because the default template contains every last graphical element as the templates in the expansion pack. The only difference is the visual style of each template.

So, the expansion pack is a secondary resource available to installers. It's not program that improves the remote in any way. It simply provides installers, who have many clients to appease, with many visual styles to choose from.

Best regards,
Dale

if you google it you will find my pownce acct XD with most of the software on it. too bad pownce is shutting down :|

hmmm.... first post and offering software.

What are the odds of someone skimming the internet for this type of thread, stumbling across RC, taking the time to start an account, only to mention that people can get illegal copies of operating software at his blog...?

looks a like someone is hiding behind another user name.


Gotta love a coward

Oh, you can be certain that I'm going to be making a trip to Pownce today.

...the thing that bewilders me is that in this day and age, there seem to be so many people who don't immediately see the flaw in the "I'll pirate the Live Update version of the software" strategy. Namely: Live Update requires an internet connection... and that internet connection requires that the server providing the Live Update must have your IP address. And your IP address uniquely identifies you on the Internet during that connection. Golly.

Best regards,
Dale

You can't fix stupid.

I'm another one of the "stupid" MX-980 remote buyers that didn't do as much research as the "smarter" guys. I was sold on what an amazing product URC makes and now I'm here lost with where to go for the software. Please, any help would be greatly appreciated. The guys that sold me the remote are of little help and I've been on the phone with URC a number of times. While they are very kind and willing to answer technical questions regarding the product, they can't provide me a link for the software download. I mean, come on, they made the remote and here I am, spending well over $500 for it and I'm unable to get it going. Please don't bash me on this, I've searched the forums and know what to expect. Please, though, if anyone is willing to help a guy out, it would be greatly appreciated. I'm not a child - I'm just looking for a helping hand here.

there seem to be so many people who don't immediately

Not exactly following this. Lets say hypothetically, I needed software and was able to find it on the web. Actually not that hard.

Then I live update it. What good does that do URC in tracking down the source of the software?

Sorry I'm confused...

Why not just return your remote and then buy from a dealer that will provide the software? You have a receipt right?

Copyright law. When you log in, you leave your IP address. That in turn can be tracked to you. Who you got it from wouldn't be effected I don't think, but you'd be nabbed.

But how do they know who is or isn't a legitimate user?