Philips is very concerned about the quality of our entire Pronto range and we try to follow up as much as possible also here on the threads on Remote Central. We are currently following up on this issue and trying to collect as much as valuable data in order to come to a reproduction scenario. Therefore we are interested in the following data: 1. Configuration file 2. Type of device and Firmware versions of al components involved, i.e. Pronto's, extenders, routers etc. 3. How long does the IR continuation approximately last? 4. Occurrence of the issue 5. Relevant messages in diagnostics log, i.e. those related to the issue 6. Is there ProntoScript involved? i.e. does the issue occur when a PS module is active or is there possibly PS running in the background. Or is the action initiated by a PS? 7. Does the issue always occur with hard buttons or also with soft buttons?
We would like to apologize fo the inconvenience this issue might have caused and kindly request to mail your findings towards the Prontoteam so that we can work on the issue in order to come with an adequate solution as soon as possible.
