Here in the UK, there doesn't appear to be much difference between authorised dealer price for Prontos/Nevos and volume disocounters anyway - maybe to do with that these things are niche market.

I wouldn't begrudge having to buy a remote from an authorised dealer at full price. The only issue I would have is the Lakerfan attitude - end user? its dealer only, you shouldn't have the software in the first place (but to be fair, I've never encountered this attitude myself from UEI).