It would be nice if the fact that it is an "intallers" only product was clearly stated on your literature. Even the manual that came with it implies that an end user can program it. It feels very much like a bait and switch to me. I wiil obviously bad mouth all of your products to everyone I can. I am sure that the market will eventually put you out of business or make you more consumer friendly. Computer makers tried, IBM included, and it failed and it will for you also. You could charge for the S/W and for any tech support and that would be ok. It isn't the money it is the lack of choice that sucks