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Topic:
Software for MX-980
This thread has 164 replies. Displaying posts 61 through 75.
Post 61 made on Saturday May 3, 2008 at 21:13
advdish
Lurking Member
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September 2007
8
the editor software is for professional programmers only! not for customers this is how we make money!!!

Last edited by advdish on May 3, 2008 21:52.
Post 62 made on Saturday May 3, 2008 at 21:17
advdish
Lurking Member
Joined:
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September 2007
8
ya the editor software is for professionals like me
this is how i make money
NOT for customers- you wouldn't know how anyways
if urc did give the editor software to non programmers- i would be pissed

Last edited by advdish on May 3, 2008 21:52.
Post 63 made on Saturday May 3, 2008 at 21:23
advdish
Lurking Member
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September 2007
8
If a customer buys a remote then that customer can pay a programmer (me)
to program it!!! no dealer is obligated to give out the editor software to customers
Final!!!
Post 64 made on Sunday May 4, 2008 at 00:32
OTAHD
Super Member
Joined:
Posts:
October 2005
4,679
There's some DIY'ers perfectly capable of using the editors and others who aren't. Dealers aren't obligated to give out the software, but they are allowed, and a consumer can ask them about that before buying. Some DIY'ers might want a professional to program it, others do not. Some dealers will sell the remote standalone, others only with programming. It all depends.

That about sums it up.

I think this argument has been beaten to death...now lets let it die. And you don't need to make three posts about it.
LET'S GO BUFFALO!!!
Post 65 made on Saturday August 2, 2008 at 11:50
Mike.av
Long Time Member
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February 2006
102
I am an installer, but not a dealer for URC. We purchaced one of the 980's after a training in Orlando this year. Now I cannot program it because I do not have a dealer reg code. Can anyone help me? The client is getting upset..
Mike Robinson
Francis Devlin Audio/Visual Solutions
Post 66 made on Saturday August 2, 2008 at 21:40
Glackowitz
RC Moderator
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3,792
On August 2, 2008 at 11:50, Mike.av said...
I am an installer, but not a dealer for URC. We purchaced
one of the 980's after a training in Orlando this year.
Now I cannot program it because I do not have a dealer
reg code. Can anyone help me? The client is getting upset..

Check out this link [Link: universalremote.com]

find your rep and have him help you out on this
There's no worse feeling than that millisecond you're sure you are going to die after leaning your chair back a little too far.
Post 67 made on Sunday August 3, 2008 at 01:10
Indigo
Select Member
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January 2008
2,040
What's is your business selling URC product to customer?

On August 2, 2008 at 11:50, Mike.av said...
I am an installer, but not a dealer for URC.

Didn't the trainer from URC mention the remote you bought from the training is for your own use, not to resale?

We purchaced one of the 980's after a training in Orlando this year.

If you were truly attended the training - URC trainer usually pass around .exe file in flash drives; also handed out the invitation code to urccontrolroom

Now I cannot program it because I do not have a dealer
reg code. Can anyone help me? The client is getting upset..

It only take 5mins to sign URC agreement contract at one of local AV Distributors who carries URC. There, you become an URC Authorized Dealer in no time.


Plz, stop being a whining looser.....
Post 68 made on Sunday August 3, 2008 at 01:32
dsp81
Advanced Member
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782
On August 3, 2008 at 01:10, Indigo said...
What's is your business selling URC product to customer?


Didn't the trainer from URC mention the remote you bought
from the training is for your own use, not to resale?

If you were truly attended the training - URC trainer
usually pass around .exe file in flash drives; also handed
out the invitation code to urccontrolroom

It only take 5mins to sign URC agreement contract at one
of local AV Distributors who carries URC. There, you
become an URC Authorized Dealer in no time.

Plz, stop being a whining looser.....

Wow. That was helpful.
Post 69 made on Monday November 3, 2008 at 08:28
cwilliams114
Long Time Member
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Posts:
February 2005
30
INDELICATE!!!! Wow how about CLUELESS? If your dealers MUST do the programming then why do they sell us the device? Don't tell me you cannot control your channel - the likes of companies like Sonos and Apple certainly control thier channel, inclusive of discounting, never mind what they sell and to whom. This is simply a cop out on your part. From a product management point-of-view you would think it is pretty clear that there are people who want to do this and even though you think you can get it the way we do it anyway. I got the software and programed the remote, as I am sure hundreads of other have. ALL YOU HAVE DONE IS PISS EVERYONE OFF. My guess after using the software is that you don't distribute it because it is so poorly written. You don't even conform to windows standards, for example ctrl Z or undo doesn't work. I have been running software companies for 20 plus years and I am amazed at how poor your software is. MY NEXT REMOTE WILL NOT BE ONE OF YOURS. Everyone should look at how well Logitec has done with thier remote and how easy they are to program. OH and by the way they understand the market and customer!

On December 19, 2007 at 18:35, Darnitol said...
Not to be indelicate but... the MX-980 is an installer-only
product. Installers will have easy access to the
graphics expander, from URC Control Room—the same place
they get the editor. I'm not even certain if installers
will be authorized to share the graphics expansion pack,
since it's a separate installer.

Compressed, the graphics expander is close to 300MB, and
the Favorite Channels expander is close to 30MB.

The primary reason for not making them available by Live
Update, however, is that not every installer will want
them or need them. Installers who like the included templates
need not add the additional hundreds of megabytes of files
to their computers. Live update doesn't let you pick and
choose. It installs the whole update, every time.

It's true that we're not making any effort to make it
easy for end-users to get the software, because again,
this is an installer's product. It's unfortunate that
some installers are selling direct without programming,
but we cannot legally force them not to do that.

Best regards,
Dale
Post 70 made on Monday November 3, 2008 at 08:30
cwilliams114
Long Time Member
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Posts:
February 2005
30
DONT BUY THE PRODUCT! Mechanically it runs very well. But dealing with the company could not be any worse. The only way you can get the software is to STEAL it from one of thier dealers. I found a guy at one of the highend places to give it to me, even though he is not suppose to.

BUY A LOGITEC!
Post 71 made on Monday November 3, 2008 at 08:34
cwilliams114
Long Time Member
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Posts:
February 2005
30
Find another job! Wake up and look around, protectionism is a dead approach. Open markets are how the world works. People should just buy another product. It really isnt that difficult to do...
Post 72 made on Monday November 3, 2008 at 09:32
Darnitol
Universal Remote Control Inc.
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Posts:
June 1999
2,070
On November 3, 2008 at 08:30, cwilliams114 said...
The only way you can get the software is to STEAL it
from one of thier dealers.

Just to be clear here: the above comment is incorrect, though I can understand how someone might come to think this is true.

Our software distribution policy leaves the availability of the software up to the dealer selling the remote. Our distribution system is designed to get the software into dealer's hands. If the dealer wants to the provide the software to their clients, that's the dealer's choice, not ours.

Thus:

I found a guy at one of the
highend places to give it to me, even though he is not
suppose to.

It's perfectly okay for your dealer to give you the software. In fact, if they sell you the remote without programming, we encourage them to do so. But, as is well known, we do not design Complete Control remotes to be programmed by the end-user—just like an air conditioner, a swimming pool chlorination system, or an automobile, our products are designed to be installed and set up by a dealer. This doesn't mean we think consumers can't do it—it means that there are choices we make in design and marketing that make the product better suited for professional installation.

So again, we encourage dealers who sell the remotes without programming to also provide the software to the customer to whom they sold the remote. And I encourage any consumer whose dealer believes otherwise to have the dealer contact URC for clarification on this matter.

Best regards,
Dale
I'm a member of the Remote Central community, just like you! My comments here are my own, and in no way express the opinions, policies, or plans of Universal Remote Control, Inc.
Post 73 made on Monday November 3, 2008 at 14:45
Huskerzcustom
Long Time Member
Joined:
Posts:
September 2007
226
Personally, as a programmer, I have found that the people who want to do these remotes themselves end up calling me and wanting me to tell them how to program it and not pay the programming fee. I am willing to answer a question or two, but if you want it done right and to continue to get service on your equipment you should, as it has been stated on here a thousand times, hire a pro. For the time it takes the average DIY person to program the remote, it probably would have paid for itself to have a programmer there. Hence we typically make a large effort tomove them to a different brand or type of remote at this point. And as a consumer, do your research before you buy. I too have a Logitech. But it's my dog's chew toy. This is only my opinion and not the views of anyone else.

Last edited by Huskerzcustom on November 3, 2008 14:51.
You have reached my voicemail. I will be out of the office until you stop calling.
Post 74 made on Monday November 3, 2008 at 23:24
rvaughn666
Lurking Member
Joined:
Posts:
November 2008
1
It would be nice if the fact that it is an "intallers" only product was clearly stated on your literature. Even the manual that came with it implies that an end user can program it. It feels very much like a bait and switch to me. I wiil obviously bad mouth all of your products to everyone I can. I am sure that the market will eventually put you out of business or make you more consumer friendly. Computer makers tried, IBM included, and it failed and it will for you also. You could charge for the S/W and for any tech support and that would be ok. It isn't the money it is the lack of choice that sucks
Post 75 made on Tuesday November 4, 2008 at 01:39
tweeterguy
Loyal Member
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Posts:
June 2005
7,713
rvaughn666,

You clearly have reading and comprehension skills that are quite lacking. Do you always make an uninformed purchase and then whine when you feel you've been robbed?

I urge you to check out the manufacturer's website. It's plain as day and in black and white. The URL is www.universalremote.com. Surely nothing cryptic about the URL or how to find it.

Here are some clues for you:

1. You are a consumer. Do you see the MX-980 listed under the consumer products section? No, it's listed under the professional section.

2. From the Overview section under the Professional products page: "All of the devices we advertise here in the Professional section of this website are designed to be programmed and installed by experienced custom installation professionals."

3. From the MX-980 product description page: "...it enables professional installers to more quickly and efficiently customize and automate sophisticated Home Theaters and whole house A/V systems"

and

"...using URC’s proprietary Complete Control Suite programming software, available online at the URC Control Room." Guess who has access to that? Not a consumer.

and

"...OpenArchitecture PC Editor provides professional installers...Using the MX-980, installers can..." Are you an installer? Nope.

and

"Warranty: 1 year parts & labor when purchased from an authorized dealer" You may be bummed about this depending upon where you purchased from.

Clear yet?

And please don't reply well I was walking through bestbuy, saw the product and they didn't tell me there was no software. Who's problem is that? It's between you and your place of purchase. Nothing to do with URC.

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