INDELICATE!!!! Wow how about CLUELESS? If your dealers MUST do the programming then why do they sell us the device? Don't tell me you cannot control your channel - the likes of companies like Sonos and Apple certainly control thier channel, inclusive of discounting, never mind what they sell and to whom. This is simply a cop out on your part. From a product management point-of-view you would think it is pretty clear that there are people who want to do this and even though you think you can get it the way we do it anyway. I got the software and programed the remote, as I am sure hundreads of other have. ALL YOU HAVE DONE IS PISS EVERYONE OFF. My guess after using the software is that you don't distribute it because it is so poorly written. You don't even conform to windows standards, for example ctrl Z or undo doesn't work. I have been running software companies for 20 plus years and I am amazed at how poor your software is. MY NEXT REMOTE WILL NOT BE ONE OF YOURS. Everyone should look at how well Logitec has done with thier remote and how easy they are to program. OH and by the way they understand the market and customer!
On December 19, 2007 at 18:35, Darnitol said...
Not to be indelicate but... the MX-980 is an installer-only
product. Installers will have easy access to the
graphics expander, from URC Control Room—the same place
they get the editor. I'm not even certain if installers
will be authorized to share the graphics expansion pack,
since it's a separate installer.
Compressed, the graphics expander is close to 300MB, and
the Favorite Channels expander is close to 30MB.
The primary reason for not making them available by Live
Update, however, is that not every installer will want
them or need them. Installers who like the included templates
need not add the additional hundreds of megabytes of files
to their computers. Live update doesn't let you pick and
choose. It installs the whole update, every time.
It's true that we're not making any effort to make it
easy for end-users to get the software, because again,
this is an installer's product. It's unfortunate that
some installers are selling direct without programming,
but we cannot legally force them not to do that.
Best regards,
Dale
