I am in the same prediciment as geodala. I bought a MX-800 almost 2 years ago (maybe more now). I still love the remote, but I just got new TV hardware and wanted to get the new updated codes for its use. I click on the live update and it won't connect anymore. This is a load of crap if you ask me, and I am sure as heck going to write their tech support and upper management one hell of an email about this situation.