I'll weigh in with STALL IN. It flies in the face of logic to ask what the price of something is, and then assume that the "actual" price is always less. Very, very common, but not a given.

Also, the analogy to insurance is weak. Insurance companies don't fix weird problems and provide that fine-tuned feature from their 1-800 desks; they negotiate on the repair and cut you a check.

Buying Crestron from a dealer that is interested in making the sale regardless of the selling price is perilous; unlike STALL IN I do hired gun work to fix what the previous low bidder couldn't/wouldn't/said was impossible, and charge the client appropriately. To draw my own analogy, and to refer to my own painful experience, being operated on a second time hurts more, and costs more too.