Don't know if this helps:

[Link: remotecentral.com]

Generally: you have a Pronto Edit problem rather than a PDA problem.
So use the Pronto forum rather than this one (the problem lies not in which kind of Remote you have but is a PEdit software question):
[Link: remotecentral.com]

BUT BEFORE GOING THERE, SEE IF YOU CAN'T FIND YOUR ANSWER IN THE FAQ's:
[Link: remotecentral.com]

Good luck!