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Original thread:
Post 19 made on Thursday August 17, 2006 at 21:47
Relayswitcher
Lurking Member
Joined:
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August 2006
3
Hello.... Relayswitcher here again with an up date for those of you who care. I got a response from SOYO themselves on the issue of the remotes for the Soyo Atlas HDTV and similair TV sets. The word back from them is if your set has a Serial# number that starts in a C0G05.... you are out of luck if you have a satelite provider for programming...NO CODES AVIALABLE...not now not ever. You can only use COGO5 with CABLE ONLY...using SHARP or PIONEER codes. IF your Soyo HDTV set is serial# C0G06... you CAN use satelite with Sharp or Pioneer codes.
Here is copy e-mailed to me for some clearity:

My name is Javier Vega: I'll be assisting you with your issue. Please read below to get the correct codes for the TV. DYLTO32C ATLAS Series

For DYLTO32C/D with serial number COGO5....... Unfortunately there are no codes!
For DYLTO32C/D with serial number COGO6....... You can use the Sharp or Poineer codes. (please check the cable/satellite box manual for codes)

As for the 13 frames it only works with Cable connection (connected to the ANT connection) Since, the satellite box comes either from the COAX or component connection and the TV has to be set to either channel 3 or 4. We cannot show other channels as one signal is coming in to the TV to be displayed. Please give me a call and will be able to explain this better.
Thank you for your understanding.

Javier Vega
SOYO Tech Support Team
SOYO Group, Inc. (OTCBB:SOYO)
1420 S. Vintage Ave.
Ontario, CA. 91761 USA
Tel: 909-292-2500 Ext:2525


TV Support: 1-866-280-1998
Motherboard Support: 909-292-2555
VoIP Support (Spanish): 9502041
email: [email protected]
FAQ: [Link: soyogroup.com]
web:http://www.soyogroup.com

I responded with: Mr. Javier Vega,
Thanks for your timely response. My Soyo HDTV set Ser.# does start with C0G05... which you say has no codes available for Directv or any Satelite at all. How can your company even sell sets like these to unsuspecting buyers like myself, yourselves or your retail representatives???
I don't know where to start. I bought this television on a ShopAtHomeTV.com info-mercial late one night in January along with a 3 year warranty. I was NEVER once told that if I bought this set that it WOULD NOT & could not EVER ever be used as advertised no multiple screens with satelite....only with cable subscriptions. I'm speaking of course of NO CODES available for my Directv satelite provider, having to use 2 seperate remotes to run the Soyo, and non use of multiple screen functions. I bought the Soyo mainly for the HD and the multi-screen functions that I CAN'T EVEN USE. I have to tell you that I am not happy at all about this and all the 100s of people in the online forum sites around the country like this one are going to be very willing to start a class action suit over this....no kidding. Check out even just this one site about SOYO remote problems that has developed since only last year until present......
[Link: remotecentral.com]
ShopAtHomeTV no longer sells your sets, so where's my 3yr. warranty I paid for ?...see the attached receipt and what I paid. I want this Soyo replaced with one that CAN be used with Directv satelite including use of multiple screens and a CODE for the remote and Ser.# that starts with C0G06......

I want to return the set on my warranty and have it replace with one that was not misrepresented to me. Can you please let me know what you intend to do about this please. Can you contact ShopAtHomeTv.com and see what's up with this.
Thanks , J.H. (Relayswitcher)

Feel free to call me again at the same number

PS. I will also try to contact ShopAtHomeTv by phone if I can.


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