On October 21, 2010 at 17:28, Bosteve said...
Perhaps, but the consequences for Philips could be worse than they were for URC. End users upset with Philips also won't buy other Philips products, such as TVs, Blu-ray players, telephones, and even Norelco electric shavers. The Pronto Team may or may not care, but the Philips corporation overall has more to lose than it has to gain by cutting off DIY-ers.
As you don't know their business model or the the ratio of the revenue of DIY/professionals you can't really tell what philis has to gain or loose. It's their call and they might did some thinking on this. It's not about caring or not it's about sells. Philips until now provided the same services to people that bought 1 pronto as to those that buy 30 or more a year. Prom the professional's view this could be as wrong as this cut form the DIY's POV, maybe this is the reason they're trying to do this, who knows, but something must be behind it. Based on the number of people complaining here on the forums, the pronto's DIY marker isn't that big, but it is loud :).
