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The following page was printed from RemoteCentral.com:
| Topic: | Philips Pronto Web new look - Pro Area Requires Registration This thread has 266 replies. Displaying posts 61 through 75. |
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| Post 61 made on Thursday October 21, 2010 at 17:13 |
kmulder Lurking Member |
Joined:
Posts: | October 2010
4 |
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Count me in as another Level 2 Certified user who is locked out. Hope this can be resolved.
Last edited by kmulder on October 21, 2010 20:38.
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| Post 62 made on Thursday October 21, 2010 at 17:28 |
On October 21, 2010 at 17:00, tengizk said...
I, of course, don't have the numbers, but if the majority of the pronto revenue is generated in the network of professional installers, Philips will not change a thing to make the DIY-ers and alikes happy again. Perhaps, but the consequences for Philips could be worse than they were for URC. End users upset with Philips also won't buy other Philips products, such as TVs, Blu-ray players, telephones, and even Norelco electric shavers. The Pronto Team may or may not care, but the Philips corporation overall has more to lose than it has to gain by cutting off DIY-ers.
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| Post 63 made on Thursday October 21, 2010 at 17:30 |
BluPhenix Long Time Member |
Joined:
Posts: | December 2008
371 |
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Ok people, really be more polite, this is starting to show this community in a very bad light.
Some of you are reacting like your pronto's will cease to work. You will still retain all you made by now, and everything will still work, so there is no need to overreact and wanting to sell the pronto right away. Pronto as is now can do almost everything, without any update, and if you look at PEP3's current specifications there are not really remarkably new features, mostly id the support for the tsu9500 and some minor tweaks.
As Jon said, users need to be heard, but this can be done in more polite ways, than the "philips sucks" way.
I also noticed that the most ranting is coming from relatively new or inactive members. Please don't come here just to express your anger it's not fair to other, regular members of the forums.
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| Post 64 made on Thursday October 21, 2010 at 17:35 |
BluPhenix Long Time Member |
Joined:
Posts: | December 2008
371 |
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On October 21, 2010 at 17:28, Bosteve said...
Perhaps, but the consequences for Philips could be worse than they were for URC. End users upset with Philips also won't buy other Philips products, such as TVs, Blu-ray players, telephones, and even Norelco electric shavers. The Pronto Team may or may not care, but the Philips corporation overall has more to lose than it has to gain by cutting off DIY-ers. As you don't know their business model or the the ratio of the revenue of DIY/professionals you can't really tell what philis has to gain or loose. It's their call and they might did some thinking on this. It's not about caring or not it's about sells. Philips until now provided the same services to people that bought 1 pronto as to those that buy 30 or more a year. Prom the professional's view this could be as wrong as this cut form the DIY's POV, maybe this is the reason they're trying to do this, who knows, but something must be behind it. Based on the number of people complaining here on the forums, the pronto's DIY marker isn't that big, but it is loud :).
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| Post 65 made on Thursday October 21, 2010 at 17:48 |
gopronto Senior Member |
Joined:
Posts: | April 2008
1,453 |
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Hi Barry
Your not on your own i too have asked Pronto if there can be a RC login
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Pronto still one of the best Wi-Fi Remotes, www.ikonavs.co.nz and [Link: axiumcontrol.com] Axium Control |
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| Post 66 made on Thursday October 21, 2010 at 17:59 |
+1 "hobbyist" (level 1 certified) not being able to activate my account on the new web-site. Of course I will ask my login to Pronto Support.
Hopefully they solved the "System in use by another user" with the RFX9600, and at this time I think I can do everything that I want with PEP2 and current firmware, so accessing to PEP3 may not be critical, even if this is really boring to be completely out of Philips preoccupations.
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| Post 67 made on Thursday October 21, 2010 at 18:03 |
YumCimil Long Time Member |
Joined:
Posts: | January 2005
13 |
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Well, until now, I haven't posted much, because everything's been pretty excellent. Posting "Still happy today" would get old after a few weeks...
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| Post 68 made on Thursday October 21, 2010 at 18:05 |
On October 21, 2010 at 17:35, BluPhenix said...
Based on the number of people complaining here on the forums, the pronto's DIY marker isn't that big, but it is loud :). A small number of angry customers can cause a disproportionate amount of harm to a company through bad-mouthing to family and friends over an extended period of time. It can take years to earn customer loyalty, but only a day to lose it. However, the actual size of the DIY programmable remote market probably isn't the issue. If the DIY market was really big, Philips wouldn't want to give it up. And if it was so small, Philips wouldn't have bothered to make a policy change at all. The only explanation that makes sense to me is that custom installers complained to Pronto Team about DIY-ers costing them lost (theoretical) programming services revenue, so Pronto Team is just trying to please the installers, as well as keep an air of exclusivity about its products so it can maintain favorable pricing.
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| Post 69 made on Thursday October 21, 2010 at 18:52 |
xynyx Long Time Member |
Joined:
Posts: | September 2009
73 |
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On October 21, 2010 at 15:13, 2Many said...
Eleson
I think Jon just means that a user should only have access to the material that suits their level.
e.g.
All users: Should have acccess to PEP, the FW and the manuals etc.
Level 1: material that suits their level plus material that will help them on their way to Level 2.
Level 2: material that suits their level plus material that will help them on their way to Level 3.
Level 3: Full access.
Something along these lines. The example is really what the old setup was, and why not? If it 'aint broke...
This new 'registration code' idea does smell a bit like a marketing ploy, to find out how many users/owners are out there. Not unlike the 'Cars.zip' project. Yeah, you can download it, but you need to contact sales/dealer to get the zip password. What's that all about?
Barry, I hope Philips listens, and they come through for all us enthusiasts. Totally agree with this statement. Im also a DIY. Above proposol assures that the unit can be kept up to date. This is the least that Philips should provide for!!!
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| Post 70 made on Thursday October 21, 2010 at 19:05 |
gopronto Senior Member |
Joined:
Posts: | April 2008
1,453 |
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Here is a thourght , What happens if all the DIY'ers contact there local Distributer/ installers and see if they can assist. They may just help you:)
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Pronto still one of the best Wi-Fi Remotes, www.ikonavs.co.nz and [Link: axiumcontrol.com] Axium Control |
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| Post 71 made on Thursday October 21, 2010 at 19:43 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,995 |
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On October 21, 2010 at 17:48, gopronto said...
Hi Barry
Your not on your own i too have asked Pronto if there can be a RC login I have been in contact with Philips as well. Not sure what the outcome will be at this point but I too was locked out this morning. Lyndel
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| Post 72 made on Thursday October 21, 2010 at 19:46 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,995 |
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On October 21, 2010 at 19:05, gopronto said...
Here is a thourght , What happens if all the DIY'ers contact there local Distributer/ installers and see if they can assist. They may just help you:) I agree. Rather than complaining first, make the phone call. I emailed Belgium directly as I do have contacts there.
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| Post 73 made on Thursday October 21, 2010 at 19:58 |
Jon Welfringer Long Time Member |
Joined:
Posts: | December 2002
175 |
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Here's the response I received today from the distributor where I bought my remotes:
Philips has done this in an attempt to eliminate non-dealers. As long as you are a dealer/installer, you can call in to get the activation code. It cannot be given out to homeowners/DIYers.
Here is the response I received from another dealer that is a member here on this forum (when I asked if they could help provide me an activation code):
Im sorry to say I cant that would be in conflict with our contract with philips
Seems to me that Philips is telling them to only give out the codes to authorized dealers.
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| OP | Post 74 made on Thursday October 21, 2010 at 20:38 |
2Many Long Time Member |
Joined:
Posts: | September 2009
106 |
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eliminate non-dealers.....
Then the dealers should not sell Prontos' to the guy in the street. I did not buy my Pronto from an authorized dealer, so where did they get it? Have I broken the law? More to the point, can I get my money back for this Pronto that I should not have?
conflict with our contract.......
What about our contract as customers. We pay good money for our Prontos', should that not give us a right to associated software etc?
Having access to the Pronto Pro area has been very helpful. To suddenly have no access seems very, very harsh.
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"Home" is where my Pronto is. |
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| Post 75 made on Thursday October 21, 2010 at 21:14 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,995 |
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On October 21, 2010 at 20:38, 2Many said...
eliminate non-dealers.....
Then the dealers should not sell Prontos' to the guy in the street. I did not buy my Pronto from an authorized dealer, so where did they get it? Have I broken the law? More to the point, can I get my money back for this Pronto that I should not have? Many so-called "dealers" have lost their right to carry the remotes in the last couple of months as part of this crack-down. So, these Ebay deals such as "this is the last of these we will receive" are likely from those people who used to be dealers. IMO, A distributor selling Prontos out the back door at dirt-cheap prices has basically caused the issue that Custom Installers cannot justify the MSRP for the remote and the services they are supposed to be providing. This, I think, was only one of the reasons for the crackdown as I'm sure there were others.
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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