And this email came to me fifteen minutes ago:
You may have experienced a transmission glitch to your DIRECTV service. DIRECTV has fixed the problem and automatically reset the receivers. There's nothing further that you need to do. We sincerely apologize for any inconvenience this technical issue has caused.
Our promise is to provide you with the best television experience, and to resolve any issues that might arise as quickly as possible.
Thank you for being a valued DIRECTV customer.
This problem was so bad that they screwed everybody nationwide in the middle of the day when the customers could not possibly have had advance warnings.
What do they test their updates on, anyway?