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Topic:
Direct TV Update?
This thread has 30 replies. Displaying posts 1 through 15.
Post 1 made on Tuesday June 8, 2010 at 10:36
avexperience
Long Time Member
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164
Last night Direct TV did updates. My box is frozen after 3 resets. Anybody else having this problem?
Love my job
Post 2 made on Tuesday June 8, 2010 at 10:40
Duct Tape
Super Member
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 pull power cord.   wait a minute.  plug it back in.      you may need to do this twice.   many people are having this issue.
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Post 3 made on Tuesday June 8, 2010 at 10:46
Slimfoot
Senior Member
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1,170
One reset, one unplug. Back to normal
Sir, my concern is not whether God is on our side; my greatest concern is to be on God's side, for God is always right.
Abraham Lincoln
Post 4 made on Tuesday June 8, 2010 at 11:07
william david design
Super Member
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I had to do the same thing. The tech support number sucks. I tried 5 times to get to a person and 3 times DTV terminated the call.
Insanity is doing the same thing over and over again and expecting different results...
Post 5 made on Tuesday June 8, 2010 at 11:11
Duct Tape
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[Link: twitter.com]
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Post 6 made on Tuesday June 8, 2010 at 11:12
Duct Tape
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On June 8, 2010 at 11:07, william david design said...
I had to do the same thing. The tech support number sucks. I tried 5 times to get to a person and 3 times DTV terminated the call.

probably because everyone is calling?
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Post 7 made on Tuesday June 8, 2010 at 11:22
motech
Super Member
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lots of clients calling and complaining.
Post 8 made on Tuesday June 8, 2010 at 11:35
edizzle
Super Member
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4,491
it is the update for 3D. all 5 of my boxes were frozen and i have already fielded dozens of calls. most were fine after one RBR (red button reset), some required two. 3D on 6/11 channel 106. get your goggles ready
I love supporting product that supports me!
Post 9 made on Tuesday June 8, 2010 at 11:58
Fins
Super Member
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4,707
My wife called as I was on the way to work this morning. Kids were up and couldnt watch Curious George. After pulling the plug she finally got the box on. But then didnt have any IR control. I havent heard how many more resets it has taken to get the remote to work or if it is working yet.
"Uuuuuur Ahhhhhrrr Uhrrr Ahhhrrr Aaargh"

– Chewbacca
Post 10 made on Tuesday June 8, 2010 at 14:07
motech
Super Member
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3,368
its not the IR thats an issue, its a complete box lockup.
Post 11 made on Tuesday June 8, 2010 at 14:16
Fiasco
Advanced Member
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I'm going out to a house tomorrow afternoon to fix their DTV boxes (they have 7).
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Post 12 made on Tuesday June 8, 2010 at 14:35
SignatureSV
Super Member
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Mine too. all of them actually 4 rbr's and two unplugs for 5 minutes and still has not fixed it. i get a gray screen of death lol

luckily most of my customers have fios and everyones used to comcraps boxes neeeding reseting so luckly my phone really hasnt rung. Knock on wood.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
Save The Manuals!
Post 13 made on Tuesday June 8, 2010 at 14:36
mariomp
Super Member
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November 2006
3,343
DirecTV has the instruction for reboot right on their home page, just below the top banner. Click on Follow these steps to resolve issues you may be experiencing with your receiver.

Bottom line, call your current and old clients and offer a fix; it may spark a conversation about some upgrades. At the very least, you'll come out looking like a concerned CI, that's calling to help client with an issue that's obviously not caused by you or any equipment you sold.

I know some of you have IP enabled UPS units that can do the reboot remotely, I'm not so lucky.

Either way, if you reboot remotely or roll the truck, you're billing them for it, right?

Mario
Post 14 made on Tuesday June 8, 2010 at 14:41
tweeterguy
Loyal Member
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6,584
I wish the a-holes could figure a way to send updates without locking up the boxes! This combined with COX's slow roll out of their new software is really chapping my ass. Don't they know all of our installs have the boxes high up in racks with RSH faces hahaaa

Ok I'm done bitching...billable service calls yay!
- Chris
Post 15 made on Tuesday June 8, 2010 at 15:11
Ernie Bornn-Gilman
Yes, That Ernie!
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December 2001
21,697
Thanks for the links, guys. However, it's almost as easy just to save others the steps and copy the instructions here.

from Mario's link:

Troubleshooting: Receiver Reboot Instructions

If your set top box is not responding to either your remote control or front panel button input please be advised that you will need to do the following to resolve the issue:

* Just flip the door down on the front of your set top box and press the red button. Be patient as the box may take up to one minute to respond to this reset.
* Let the system reboot until either a picture or grey screen appears on your TV.
* Then press the red button again, which will reboot your system a second time. This should resolve the issue.

DirecTV sent out an email to dealers that describes the same process slightly differently.

The twitter says this:

HDDVR customers: If your HDDVR will NOT power on, unplug the unit from the wall, wait 15sec, then replug, & repeat 1x to restore service.

That, interestingly, addresses not powering on, while the complaints I read about here, and the one customer call I got, had to do with control, not power on.
We can't give you a good answer, or maybe any, without the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
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