User reviews for the Philips ProntoNEO TSU500 from Philips Electronics. Ratings Reviews MSRP (USD) Average: 3.29/5.00 Median: 3.67/5.00 52 $249 The ProntoNEO TSU500 is a lower-cost addition to the Pronto Family. But with a graphical LCD touchscreen, full code learning, macros on any button and complete PC editing software with custom bitmaps, the ProntoNEO itself is no lightweight. Message Forum Add Your Review Find it with:

Written by Tracey Kepler from North Carolina. The reviewer has used this remote control for 1-3 months.

Review 10 made on Wednesday January 2, 2002 at 2:27 PM. Strengths: Not many strengths to this product. The display is good, and the functions are OK for simple commands. This remote would be fine for uncomplicated systems. Weaknesses: No discrete IR code entry, unable to upload from the remote, and the NeoEdit software is terrible. Review: We were very disappointed with the abilities of the ProntoNeo and the NeoEdit software. I purchased the remote specifically for the macro programming ability. We have a large home theater system, and the remotes were getting a bit out of control. What we specifically wanted was a remote that would allow us to use specific discrete IR codes - such as specifiying the selection of Input 3. Our old remote made you scroll throuhg input selection, unable to specify the input directly. In order to create the macros we want (such as Play DVD), we need to specify the inputs directly. The discrete IR codes are posted on remote central, but we were unable to enter them into the the NeoEdit software. This is something that is supported by the ProntoEdit package, but not in the lower end model. Also, the NeoEdit software is plain terrible. There are no context menus, and it is overly simple, making it extremely difficult to work with. Add in the inability to upload from the remote, and you have a fairly useless product. We returned the ProntoNeo and ordered a Pronto TS2000 instead. Quality: Features: Value:

Written by Dennis Desper from Portland, Ore. The reviewer has used this remote control for 1-3 months.

Review 9 made on Sunday December 30, 2001 at 1:26 PM. Strengths: Size, its comfortable to handle. I like the hard buttons, more of them. Learned all 7 of my remotes and programmed resonably easy.. Weaknesses: some remotes seem to be hard to learn, had to check a lot of bulletin boards to get fix's, would like to see more graphic's for the buttons. Review: So far so good, took a little while to learn the pronto edit an download but I like it so far..Have patience an it will do almost all the things you want it to. Quality: Features: Value:

Written by Jack from California, USA. The reviewer has used this remote control for 1-3 months.

Review 8 made on Friday December 28, 2001 at 2:23 PM. Strengths: There are no product strengths worth mentioning, given the extroidinary weaknesses of the software. Weaknesses: The software, even with latest downloads as of 12/28/01, simply does not work. Review: I resent being the software quality assurance department for Phillips! After considerable struggle, I was able to download the latest software for the Neoeditor(1.3) and the firmware(1.3.3), and further download the new firmware to the remote. After that, numerous bugs and abysmally slow software prevented me from doing much with it. How slow? Try 25 seconds or more to open a 41K file! Button clicks often go unresponded to for tens of seconds, if at all. How buggy? Simply opening the Default file that comes with the remote, and then saving it with a new name fundamentally changes it and makes it useless (Black buttons of death). If I could give it zero stars I would... Quality: Features: Value:

Written by Jeff Asplund from MN USA. The reviewer has used this remote control for 1-3 months.

Review 7 made on Thursday December 20, 2001 at 4:42 PM. Strengths: Sporty? Weaknesses: The manufacturer does not support the editing software - mine will not even install!! Review: The manufacturer does not support the editing software - mine will not even install!! Quality: Features: Value:

Written by rick from indianapolis. The reviewer has used this remote control for 1-3 months.

Review 6 made on Sunday December 16, 2001 at 11:18 AM. Strengths: very detailed macros. just don't use the jump to page command. Weaknesses: neo edit software is terrible. incompatible with CCF files of pronto pro. no 'upload to pc' feature. no software manual. cannot customize 'first page' cannot relabel some buttons. cannot memorize many, many device codes. Review: don't buy this product yet! wait. let philips finish the beta test on guys like me who are retired electrical engineers and who can sit around and play for hours and hours. what, it's not in beta? now you tell me! some of the bugs in this unit are fatal. even if you figure out the software and the work arounds, you'll discover that you can't save learned codes, can't use the jump command in a macro, can't memorize some remotes or commands and can't customize the first screen you see. i suspect the idea was good, but this product was released by executives at philips probably based upon poor feedback from engineers and absolutely no quality control input from whoever cares about such a thing at philips. i can't understand the first post on this review page. how could a guy list so many shortcomings and then say 'good job philips', unless he had no choice since his teenage son who used to run the entertainment center was sent off to college and this was his first experience with a 'clicker'. (or he works for quality control at philips) Quality: Features: Value:

Written by Paul Stephenson from Birmingham, Alabama. The reviewer has used this remote control for 1-3 months.

Review 5 made on Sunday December 9, 2001 at 6:59 PM. Strengths: Highly customizable, looks like the first remote you can find in a retail store that will run my Tivo. Weaknesses: Pre-define Brand codes didn't work on my Philips-Magnavox DVD(Philips made the remote?) Seems like the predefined set of codes is pretty small. No way to backup your configuration(including the "learned" values)? Minor modification to your layout can wipe out hours training your Pronto. Review: The compact design and hard button layout were great. Its a remote you can find in a major retailer right now(Best Buy). But, since it takes so much time to configure and you can overlay the learned codes, even if you want to add just one button, that's enough of a flaw that I will take it back. Philips MIGHT modify the computer software to alleviate this problem, but I'm still returning the remote to the store. If I know the software is fixed, I'll re-purchase it later(assuming a better bang for your buck remote doesn't come along before then). I know I'm harsh on my rating, but Philips can overcome this with a software fix. Quality: Features: Value:

Written by Gene Thayer from Stockton, CA. The reviewer has used this remote control for 1-3 months.

Review 4 made on Sunday November 18, 2001 at 9:20 PM. Strengths: Elegant design, extensive programmability, reasonable price compared with other Prontos Weaknesses: Maddeningly complex programming prodedures, poorly explained in manual. Downloading from PC to remote erases all learned codes. Review: This is my first experience with a programmable remote, after trying several other units reviewed in this site. I've had this thing for a week now and finally figured out the secrets of macros, without much insight from the instructions. It works quite nicely once programmed. Fit and finish are beautiful. Calibration of touch areas are a little off at times, but the hard buttons work quite well. Overall I'm pretty happy. Quality: Features: Value:

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