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User reviews for the Philips ProntoNEO TSU500 from Philips Electronics.
Philips ProntoNEO TSU500
RatingsReviewsMSRP (USD)
Average: 3.29/5.00
Median: 3.67/5.00
The ProntoNEO TSU500 is a lower-cost addition to the Pronto Family. But with a graphical LCD touchscreen, full code learning, macros on any button and complete PC editing software with custom bitmaps, the ProntoNEO itself is no lightweight.
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the Philips ProntoNEO TSU500 remote.
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Written by Scott Wolcott from Florida, USA.
The reviewer has used this remote control for 6-12 months.
Review 24 made on Friday July 26, 2002 at 11:47 AM.
Strengths:Overall layout and programability.
Ease of use.
Software allows you to copy individual buttons, to whole 'devices', from different .NCF files into your own.
Weaknesses:Loses time/date settings when uploaded or downloaded.
Battery usage is extreme.
Occasionally hard to 'teach' new IR codes.
Review:I had used the old software and it was a major problem. The newer software at least allows you to save your 'learned code' settings now so it is a lot easier to configure the remote.
Whenever I have a problem teaching the unit a new IR code I'll set both units on a table in indirect lighting and it seems to work a LOT better than trying to hold both units in your hands.
It is still difficult occasionally to teach a code but keep trying. I have never failed to get a code taught so far.
My biggest complaint is the battery usage. The other Pronto's have a charging base and if this unit had that option it would be nearly perfect. (Hey Philips, get the hint?)
Overall I love this unit. It replaces 7 remotes in my setup and it is SO much nicer to have a universal remote that others can use without screwing up all the system settings while trying to learn how to turn off the TV.
I see others mentioning "NEOHacker" but I cannot find this. The only URL I found goes nowhere. Anyone know where I can get a copy?
In conclusion: This is a great unit but it does require a little 'know how' to program and get it 'just right' so some of the reviews should be taken with a grain of salt.

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Written by Mike Adams from Baltimore, MD.
The reviewer has used this remote control for 1-3 months.
Review 23 made on Sunday June 23, 2002 at 12:07 AM.
Strengths:Not hard to learn or program. Can hold in one hand and control everything. Main feature is the 4-way hard button controls which are needed for todays video equipment, such as DVDs etc. Love the NeoEdit software.
Weaknesses:Some flaws in NeoEdit software, but nothing major.
Review:I read all the reviews and purchased this and LOVE it! Programming it was simple with NeoEdit... There are some quirks but nothing major... for instance, the time resets on the unit whenever you upload, the backlight and lcd time changes when you upload or download occasionally, and you need to make sure you have room on the screen to add a bitmap, but these are minor inconviences for such a great product.

I see some complaints about certain things, but I completely combined 7 remotes into this one unit.. including EVERY button and more.. there are unlimited macros and with neoEdit, you can make ANY key a macro. It took awhile to "learn" some functions, as even Philips own DVD+R player does not have a manufactuerer code, but once it is set up, it seems to work great. Every time I think of an easier way to navigate, I reprogram a button or two... I'm sure it'll be perfect.

Again, I am VERY happy with this unit and I am sure you will be also. it is one of the ONLY units, and the only one by Philips, which has the hard wired 4 way button on the bottom, which is SO necessary to navigate screens. This is so worth the money.. email me if you have ANY questions... I can try and answer based on what I've done with this so far... The NeoEdit lets you back everything up, unlike the Sony, which is a MAJOR plus.
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Written by Jeff Farrow from Orlando, FL.
The reviewer has used this remote control for 1-3 months.
Review 22 made on Thursday June 13, 2002 at 9:30 AM.
Strengths:Highly customizable, Learns codes extremely well, perfect amount of hard-buttons, one-handed operation.
Weaknesses:Currently, there is no option to have the backlight turn on when any button is pressed. Hopefully Philips will fix this in the next firmware update.
Review:This is the only universal remote that I have owned that actually replaces all of my OEM remotes. It's ability to learn codes, program macros & customize the interface are incredible. Every other universal remote I had always had some limitations with my components (My reciever must use a really strange IR code to switch to DVD input, because no universal remote could ever get it to work). I can even use it to control the DVD functions on my PS2, which I couldn't do with 3 different Sony universal remotes (Why their universal remotes wouldn't support one of their best selling products is beyond me). If you still have a bunch of remotes sitting on your coffee table, go to Best Buy & shell out the 200 bucks, it really is worth every penny.

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Written by Craig Grosby from Fort Lauderdale.
The reviewer has used this remote control for 1-3 months.
Review 21 made on Monday June 10, 2002 at 11:02 PM.
Strengths:Simple to program (w/software 2.0.5)
Easy to Upgrade (firmwear 1.4.3)
Easy to learn codes
Overall, just a great product
Weaknesses:Support from Philips weak
Learned more from this site than manual
Review:I love this remote. I had a Sony AV2000 and had to replace it when it got wet.
I was able to program and download bitmaps with ease. New software and firmware seem to have really improved product usability.
The best thing I can say about it is that "the wife" can now easily set the surround sound system the way she likes it, without me having to do it for her anymore. No more "Why can't I ...."
Absolutely worth every penny!!!
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Written by Song Huang from Northern California.
The reviewer has used this remote control for 1-3 months.
Review 20 made on Thursday May 23, 2002 at 8:36 PM.
Strengths:* Hard buttons
* Easy to customize screens
* Interfaces with PC (both ways now)
* Nice form factor
Weaknesses:* Won't learn a lot of codes
* NeoEdit - better but still frustrating.
Review:I felt that I should post an update to all those bad reviews due to the software. The new version fixes a lot of the problems mentioned in earlier posts. You can now easily upload to the PC as well as download to the remote.

I find two things EXTREMELY annoying. When placing bitmaps on the screens, half the time the custom bitmaps are rejected. Through tons of trial and error, you'll discover that you have to delete one bitmap (the pressed state and unpressed state are different bitmaps) and then choose a new one. This owuldn't be so bad except that most of the time the new bitmap won't fit in the space and you end up trying to adjust the old bitmap to make space for it. It's just a super stupid process that wastes a lot of time.

The other thing that totally bugs me is that try as I might, it just won't learn a lot of the buttons from other remotes. This is the single biggest downfall.

So, it's the best I've found in the price range, but it still has problems. It is usable though with some effort. Most of the basics work well though. Also most of the software programming problems mentioned in earlier posts have been fixed.
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Written by Marc Halualani from Atlanta, GA.
The reviewer has used this remote control for 1-3 months.
Review 19 made on Wednesday May 22, 2002 at 7:48 AM.
Strengths:Flexiblity, Size, and Quality. Its just that simple.
Weaknesses:Haven't found any yet.
Review:I went from seven remotes to one who could ask for more. I was able to learn all my remotes that the NEO didn't support with build in codes.

Software upgrades for both the NEO and the Neoedit are great.

I was able to get information about the Neo from many sources on the internet and was ready to tackle any and all problems before I even purchased my NEO.
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Written by Jon from Harrisburg.
The reviewer has used this remote control for 1-3 months.
Review 18 made on Tuesday April 23, 2002 at 8:05 PM.
Strengths:Looks, feel and hardbuttons.
Weaknesses:Buggy software, incomplete firmware, stubborn to teach.
Review:This thing fall way short of a Home Theatre Remote control. It's stubborn to teach and incapable of learning some codes. Add to this a small built in IR code database. Buyer beware, keep your receipt and shipping carton just in case.
Quality: Features: Value:

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