I used to think the T2 was a good remote until the T2+ which has been working beyond all expectations. The RF range is tremendous and very reliable compared to the T2 which was not very good with RF. And the extra transport hard buttons are a bonus that have been used so much that the touch screen is getting barely any use compared to the useage with the original T2.

There is one issue with the remote that I have seen and that is with the backlight not always lighting up. In 2 days use there have been several times where the remote is tilted and the display comes on but no backlight. At this point if you press the backlight button it still does not come on. Once the display goes off and it is tilted again it works as expected and so far I have not been able to make the problem appear. It just seems to happen randomly.

Has anyone else seen this?

Another thing is the charger power supply has a very loud whine to it that is audible from at least 10 feet. It is loud!!!!

I have seen where the LCD display backlight does not come on but the remote otherwise functions: placing it in the charger base for a minute seems to fix it: it seems to happen just after doing downloads to the T2+

I saw another report of noise from the charger base/it's power supply: I have two T2+'s and both bases/PS are quiet: I do notice the distinctive whine of the LCD display though; especially with the rear cover removed

I talked to RTI tech support today and they said that they know about the power supply problem and would send me another one to resolve the loud whining problem.

Regarding the backlight the guy said it was a bad transformer in the remote and I'd have to return the remote to them to get it fixed and it's only 2 days old. I guess RTI doesn't know how to test the remotes yet to know if they are good or not prior to shipping.

It would be nice if they would offer or even agree to cross-ship a new remote for a DOA remote but no such luck. Customer service is definitely not RTI's strong suit. I'll see what my dealer says.

Oh my: tell me it is not so!

they have a new remote that is so good: they should make good on the early problems they know about quickly

My backlight also does not work correctly (never goes off) so I will also need a replacement.

I asked RTI to advance replace my remote with the defective back lighting but they will not as you can see from their reply below. My dealer hasn't gotten back to me on how they are going to handle the replacment but hopefully he will send an advance replacement so I'm not without my T2+.

Also, the analogy used between returning a CD player that is available at every store in town to the RTI remote which is only sold by the select few doesn't really fly. If I could buy the remote from the major retailers I would have already returned it for a replacement which would have been a very simple process.

"We are happy to replace your remote control, simply return it to your place
of purchase and ask for a replacement unit. In an effort to further clarify
our warranty policy and procedure with you - the end user, dealer or
distributor should return any RTI product that appears to be "DOA" as you
stated, to their respective place of purchase for a replacement unit. Just
as if you were to purchase a Sony CD Player and found it to be "DOA" after
leaving the store you would return the unit to the store that you purchased
it at, not to Sony, for a replacement".


"We have shipped hundreds of the new T2+ units and the response from our
authorized dealers and distributors has been very positive, we apologize
that you are having trouble with your T2+ remote control and are trying to
assist you in getting it replaced. Please let us know if you would like us
to assist your dealer and distributor in this process".

I don't understand your point. Why would you expect to do anything but return the product to the place that you purchased it from? How would RTI (or any manufacturer) even know if you have actually purchased a product so that they can just give you an advanced replacement? That is what dealers are for...

This message was edited by jd4898 on 09/15/04 01:06 ET.

Here's my point. I called RTI tech support and reported the display problem and a power suppy problem for the charger. They said no problem on the power supply, we'll send you a new one as we know about this problem and don't even bother sending back the old power supply. When it came to the defective display which they also knew about, they offered to e-mail me an RMA form so that I could return to them for repair and they refused to advance replace the DOA Remote.

If RTI is willing to advance replace the power supply for a known manufacturing problem then they ought to be consistent and replace the brand new remote as well which also had a known problem. At least the RP6 wasn't defective so 1 out of 3 parts ain't bad and that's not counting the software which also has several known bugs.

FYI, they would know when I purchased the remote by getting a copy of my receipt

The dealer probably doesn't have any way to just give you a power supply. Your option is to either take RTI up on their offer to send you a replacement power supply, or return the entire package back to your dealer in exchange for a new one.

Obviously, the receipt is useless without the unit. How would they know you still have it, that you haven't already exchanged it with your dealer for a new one, or that you actually have any intention of sending it back after receiving an advanced replacement? Again, this is what dealers are for.

Most vendors that advance replace products secure the replacement with a credit card which is billed if they don't receive the defective part back. Yes, it really is that simple.