On 09/15/04 04:58 ET, jd4898 said...
I don't understand your point. Why would you expect
to do anything but return the product to the place
that you purchased it from? How would RTI (or
any manufacturer) even know if you have actually
purchased a product so that they can just give
you an advanced replacement? That is what dealers
are for...
Here's my point. I called RTI tech support and reported the display problem and a power suppy problem for the charger. They said no problem on the power supply, we'll send you a new one as we know about this problem and don't even bother sending back the old power supply. When it came to the defective display which they also knew about, they offered to e-mail me an RMA form so that I could return to them for repair and they refused to advance replace the DOA Remote.
If RTI is willing to advance replace the power supply for a known manufacturing problem then they ought to be consistent and replace the brand new remote as well which also had a known problem. At least the RP6 wasn't defective so 1 out of 3 parts ain't bad and that's not counting the software which also has several known bugs.
FYI, they would know when I purchased the remote by getting a copy of my receipt
