I have never personally had a bad T2 {I have installed quite a number of them over the past few years}, but all of the bad T2’s I have seen, have experienced one or more of the following don’t do’s

Do not put the T2 on a speaker or near a source of magnetic energy.
Do not leave it in the sun.
Do not drop it or shake it violently.
Do not get it wet, or use anything wet to clean it.
Do not change the battery until you see the low battery indicator.
Do not let your toddler, dog or cat play with the remote.

Further, The T2 is not a toy. If it is treated like a $19.95 remote, it will break.

The RF Problem is easy to fix.

Yes it is possible to physically link multiple IRF-6 Receivers together, while maintaining their respective individual box codes.

Yes they had some bad remotes. Does Ford, Chevy, Dodge, Toyota, Microsoft etc. ever have any problems or recall any of their products?

The T2 /IRF-6 remote system is still the best there is for under $5000.00

The sonance K-2 keypad and T-2 together are an awesome whole home package, one of the few that actually works.


Theater Builder

Well.... I'm really happy for you....

Fact is, My company has installed about 50-70 of these remotes over the past three years. Over the last year, we've had over a 60% Failure rate.

We're not alone.... I know several dealers with similar numbers.

I still use T2's in a few jobs, but I have significantly reduced the number I quote into jobs now... Evenr recently I've had screen failures on remotes that are outside of the bad screen Serial number range...

Even though its expensive, this IS a remote control... Maybe even moreso, it should be built and held to a higher standard because of it. I can tell you positivly that the t2 Screen is WAY more durable than a Pronto's... Thats a good thing...... But to expect people to not lay the remote on a speaker or in sunlight... COme on.....

As far as the K2 reference..... I agree the K2 is killer.... Why cant RTI give us a Firmware update for the T2's and a Upgraded software suite to take advantage of all the cool extras Sonance has given us on the K2????????/

We've put up with a lot of problems with RTI..... We deserve an Upgrade..........

Sorry for your misfortune,
Ya, I have had a few discussions about migrating programs back and forth between the T2 and K2, but there seems to be a corporate line drawn in the sand over that issue, You would think they would let us import T2 remote files into the K2 software and so on, but no can do, still looking for a crack for that.

Further,
The T2 I believe in its current incarnation is on the way out anyway and newer things will be on display at various trade shows soon??? J

Pronto is and always has been evil, I don't go there. L

Thanks for the tips RTI Installer.

I am sure I was one of the first to have a screen failure when I purchased the T2 back in October 2000. Of course for me it happened after about 2 hours of use.

The replacement unit I received from the dealer has worked flawless. The replacement was even an openbox unit.

Since that time my T2 has been subjected to all of the items on your list excluding water. Just try keeping the unit away from the toddeler and once she gets it look out! ;)

That being said, I still am concerned that one day my T2 will bite it. They really need to come out with a new remote or license their software to someone who will. I am unwilling to "upgrade" the hardware to something like an MX800 beacause of the downgrade in software.

The IR Database files share between the 2 software suites just fine... Actually, I only use the Sonance IR Manager now... SO much nicer... I dont the transfering of pages across platforms is all that necessary, but I would like to see some of the additional featres in the T2.... Being able to roll over on the page flips is great....

Hey Pal,

You are either a representative from RTI or you have no experience with RTI products. If you have actually ever installed morte than one T2 then you have experienced the crud that RTI manufactures on a regular basis.

How could you possibly use RTI product on a regular basis and not have had consistently defective product. Are you trying to portray the majority of posts on this site as liars?

RTI produces consistently DEFECTIVE product and I personally have paid for it. The screen technology is inferior. You are either the luckiest installer on the planet, or a LIAR. Which is it folks???

RTI has never even had the guts to use this forum to address their paying customers. Word has it that RTI is attending CES this year. Visit their booth and explain your pain to them.

Have you visited their web site recently. Don't bother because they haven't had enough money to update it since 2000. They're a joke. Poke them with a fork, they're done wait till Universal introduces their color touchscreen next year.

As a matter of fact, I have visited their web site recently, and it lists the dates & times of their trainings at the upcoming CEDIA show... not bad if they haven't updated it for three years.

We've had a few problems with the T2s we've sold over the past few years, but not out of proprotion to some of the other equipment we've sold, and RTI has always taken care of the problems quickly.

Overall, I've been very happy with the T2 and I still don't think there is anything as capable or easy to program in its price range. If they could just get the RF to work a little better it would be perfect.

Phil

Gotta go along with Phil.... in the last 6 months or so..... no real problems to complain about with the T2s at all, and yes, we have sold a large quantity of them too.

Get right down to it, once they started getting a handle on the problem, it really hasn't been an issue for us. We did certainly have to exchange a few units for a while, but we have also had to take care of bad satellite receivers, Tivos, surround receivers.. you name it. And with no reimbursement during warranty periods for those.

I would durn sure rather exchange a remote in a few minutes than climb on a roof to swap a bad LNB... or disconnect a bad surround receiver, put in a loaner unit, then reinstall it all over again when the one that went defective is repaired.


I think the "stick the fork" in them is a little premature. And look for a color unit from RTI soon as well.

"How could you possibly use RTI product on a regular basis and not have had consistently defective product. Are you trying to portray the majority of posts on this site as liars?

RTI produces consistently DEFECTIVE product and I personally have paid for it. The screen technology is inferior. You are either the luckiest installer on the planet, or a LIAR. Which is it folks??? "

===============================================


Personally, I have no way of knowing if the poster you question is honest or a liar.

I will take issue with the consistently DEFECTIVE product statement. If that were the case, we wouldn't have gone through the last 6 months with almost no problems at all... and add that there are also a fair amount of Positive posts for RTI in here as well.

I really wonder sometimes, why do those who obviously hate RTI, continue to post in here.

Fair amount of Positive posts?? What forum are you looking at? For the most part you see "For Sale" and Complaint threads over the last year or so.

When the Negative and "For sale" posts outnimber the positive posts, I would not call that a "Fair Amount"

And its not that we "Hate RTI" We were betrayed by RTI and have serious issues with that. they KNEW they were shipping out bad products, but did nothing out than expect us to swap them out (With noreimbersement) when they did fail in the clients homes. This is WAY diferent from a manufaturere shiping out a DVD Player that fails within the 1st 30 days. Toshiba, Sony, denon, whoever, did NOT expect the DVD player to fail.

The Software and Firmware on these remotes has not been updated in over 2 years.... This is an indication that they ARE in trouble.....
All I have to say is that this new remote (That I've been hearing about for 2 years) better be a home run, or it will be extreamly bad for the company.....

<< Hey Pal,You are either a representative from RTI or you have no experience with RTI products. If you have actually ever installed morte than one T2 then you have experienced the crud that RTI manufactures on a regular basis. >>

Well, I sure don't have any connecton with RTI and I have plenty of experience with RTI products. My store has been selling the T-2 and IRF-6 for several years. True, we went through a period last year where we had a lot of screen failures. But... RTI exchanged every one in a very timely manner and we have had zero problems since. My store is the number one RTI dealer in my geographical territory (Texas, Arkansas, Oklahoma and Louisiana). So if there were continuing problems we would know about them.

We stuck with RTI when they were experiencing the screen failures because they acknowledged the problem, took care of us, and there is NOTHING else out there that is even "remotely" (pardon the pun) close. So consider this a positive post.

(Personally, I think RTI remotes have a secret "attitude" detector that links their failure rate with a dealer's attitude.) :)

Bruce
Sound Towne, Inc.




This message was edited by sndtowne on 08/07/03 17:39.

Impaqt,

I simply stated that there are a fair amount of positive comments in here as well. I didn't say they were the majority.

Consider human nature and what management consultants always warn about. Namely that an unhappy customer will tell at least 10 other people about a bad experience. A happy customer will tell about the good experiences to less than one person. (National average).

Whether a product, service or a store, if a customer is unhappy, they are 10 times more likely to tell others.

The very same ratio could easily be applied to a forum like this one. The very same human nature and tendencies apply.

Those who do not like the product will be 10 times more likely to post than those who are satisfied with it.

--------------------------------

Going through the "bad days" with the screen problems a year ago, we simply explained to our customers that there was a production problem and that RTI was working on it. And that was simple truth.

We make a couple of service calls to exchange remotes, but most just dropped by our store and got a new one while they were out running errands, and programing a new one and handing it to them only took a minute.

We were up front about the situation with our customers at that time, and not a single one was unhappy. They were taken care of in a very prompt manner and mainly, they were so in love with the ease of use of the remote, instead of being upset, they were tickled to get it back.

We have zero dissatisfied RTI customers and we have had no RTI failures in the past 6 months or more.

I have had more problems with Toshiba, than with RTI.

There is no reason for name-calling, I’m not lying, and I really, have not personally had any failures. But I have seen and worked on several failed remotes, some were not that hard to fix. And I do not really care if they up grade the remote; it works just fine for my customers the way it is. Sure I have a fix for the RF problem, that is probably better than even the new remote that’s coming out, but the vast majority of the remotes I sell are just IR installs anyway. I am more concerned about going into a new product with possibly new bugs to figure out.


Maybe Mr. angry works for Philips and is really an undercover pronto spy or something.

All I can say to him/her is get over it and move on. We all have our share of business nightmare stories to tell, but its time to get over it, I think if you really hated this product you would not be hanging out in this forum waiting, holding your breath that someone will have some new bit of information you can use.

I like this product a lot, if you don’t like it, go somewhere else and stop living in the past.

I have a positive post to make on the RTI T2. We've been selling it for the past several months, and have had just a few problems. I believe we caught the end of the screen problem. I've programed about three dozen units so far, and learned the software as I went along. I haven't had a problem that I couldn't get around yet (knock on wood, veneer). I was told of a new smaller, lesser expensive remote with no touch screen. Also a more advanced one to take the place of the T2. The T22 or T2.2 or something like that. And of course the new rf module with on board macros. I can't wait to see it at CEDIA. Well, I just wanted to give my 2 cents. I hope they keep truckin'. I'm VERY impressed with the Easy to use software. I hope everybody has better luck with any remote they choose to use. later