On February 24, 2010 at 03:27, davenport said...
OP had an issue with the distributor, not the RTI warranty process.
It was problematic and time consuming. In order for dist. to issue rma its got to be in the 30 day window, otherwise you would need to send it to mfg for repair/replacement. Perhaps mfg just needs a better grip on returns?
Either way- its onward. As I've mentioned in earlier posts, I love RTI and the systems are solid. Most issues we've had have been T2C's which we've opted for T3V's and T1B's instead. We've had a great push of XP8's lately as the driver base is a bit better than ZRP6's. We place strings on processors so the remotes squeek instead of blah blah blahing and have noticed considerable increases in battery stamina.
The mfg has always been excellent in supporting their product.