|
|
|
The following page was printed from RemoteCentral.com:
Topic: | Dealing with dealers etc This thread has 69 replies. Displaying posts 61 through 70. |
|
Post 61 made on Tuesday December 2, 2008 at 03:15 |
brodyboy Long Time Member |
Joined: Posts: | April 2008 375 |
|
|
On December 1, 2008 at 20:24, 39 Cent Stamp said...
There is a huge difference in a DYI guy and a cheap bastard whos trying to get something for free. Precisely! There are a few here who don't seem to appreciate that. The real DIY guy isn't trying get something for free....he really does just want to play with his toys.
|
|
Post 62 made on Saturday December 20, 2008 at 04:28 |
On December 2, 2008 at 03:15, brodyboy said...
Precisely! There are a few here who don't seem to appreciate that. The real DIY guy isn't trying get something for free....he really does just want to play with his toys. couldn't have put it better myself, My SL is now out of warrenty and has a lockup issue, my local dealer said he can sell me the s70 for £750 and nevo themselves just tell me to ring a dealer. Im not spending that kind of money every 2 years on a remote. I can see me getting a harmony or something like.
|
|
Post 63 made on Monday December 29, 2008 at 08:52 |
Day 89 Update – SOME good news.
As of yesterday, I now have a Q50 in my possession! I’ll hold off on the details because I want to keep this posting positive.
Although more than one Nevo dealer offered help, Tom Wilkinson, owner of Xpress Home Theaters in Austin, Texas is the nearby dealer who latched on to my problem and wouldn’t let go until it was resolved. THANKS TOM!
As was expected, all communications between UEI and me had to go through Tom. I suspect Tom added his opinions and influence as well. Whatever he did worked.
As soon as things settle down a bit, I’ll make a final post with some of the details of this ordeal.
Russ
BTW, never heard another word from Matt Simrell.
|
|
Post 64 made on Monday December 29, 2008 at 13:24 |
motech Super Member |
Joined: Posts: | August 2008 3,374 |
|
|
thats great news . .
i guess it all comes down to the dealer.
nevo should def be on top of poor rated dealers though, and ebay sales.
|
|
|
Post 65 made on Monday December 29, 2008 at 18:37 |
RemoteQuest Long Time Member |
Joined: Posts: | October 2008 245 |
|
|
And maybe a few other dealers assisted? Like RemoteQuest????
Dave
|
|
Post 66 made on Monday December 29, 2008 at 19:19 |
I don't know, Dave. If you were working behind the scenes, without my knowledge, then I'd be glad to thank you.
I didn't see any results from your first attempt and the next time I ask for your help you didn't respond. So, I figured you had backed out.
If I'm wrong, you have my apology, Russ
|
|
Post 67 made on Tuesday December 30, 2008 at 07:24 |
On December 1, 2008 at 11:56, ceied said...
i would not sell to this guy either in this maner. why would i want to sell a product. then have to take my time for free and not get paid to walk him thru programming when he cant figure it out. there is a reason its dealer only. Ceied, you are the reason why Im a DYI guy. You rely on people to pay through the nose every time they need their system tweaked. I think some CI's fear easy remotes and intelligent buyers because it threatens their income. Im not here to waste your time and money. I don’t expect anything for free, just don’t stand in my way because you want to make more money off me. If Im not happy with the programming, its my fault. If I want to try something new or add a command, I do it myself for free.
|
|
Post 68 made on Monday January 5, 2009 at 11:08 |
Day 89 + 8 Update.
Hopefully, this is my last post on this subject. I said in a previous post that I would follow up with details of how the replacement of my stolen remote came about. To briefly sum-up previous posts, I purchased a Q50 & Connect through an Authorized Dealer. Three months later, the Q50 broke and I returned it to dealer for replacement. The dealer disappeared with my remote in his possession.
However, I’ve decided to skip the details for fear that anything I say might reflect negatively on the dealer who worked so hard to make this happen.
I will say that I’m very unhappy with UEI and the way they handled what should have been just an unusual warranty claim. Their attitude was, at times, unbelievable! This will certainly influence my next purchase.
Thanks to all the members who offered advice and support,
Russ
|
|
Post 69 made on Thursday January 15, 2009 at 18:11 |
bluemoney Long Time Member |
Joined: Posts: | September 2008 10 |
|
|
Yes I too will say I am very unhapppy with UEI, and would never recommend this product to anyone. There is really no support. My dealer too will not reply to emails or answer any phone calls. For the price of this remote it is sad that you cannot find an ounce of support. Do yourself a favor and buy a reputable remote for 1/10 of the price. It will last you 10 times as long and does the same thing. If UEI can't support their customers then maybe they shouldn't get anymore. Just my thoughts..
|
|
Post 70 made on Thursday January 15, 2009 at 20:48 |
39 Cent Stamp Elite Member |
Joined: Posts: | May 2007 17,519 |
|
|
On January 15, 2009 at 18:11, bluemoney said...
Yes I too will say I am very unhapppy with UEI, and would never recommend this product to anyone. There is really no support. My dealer too will not reply to emails or answer any phone calls. For the price of this remote it is sad that you cannot find an ounce of support. Do yourself a favor and buy a reputable remote for 1/10 of the price. It will last you 10 times as long and does the same thing. If UEI can't support their customers then maybe they shouldn't get anymore. Just my thoughts.. Im not choosing sides here. I am not a Nevo dealer and i could care less who buys the product but... You bought it on ebay. What made you decide to buy it from ebay? As far as i am aware its a dealer/CI product that your not supposed to be able to buy anywhere else. Someone correct me if im wrong. When i buy something on ebay i assume there is no service no warranty no support and 99.9% of the time thats how it is. ebay is the fleamarket of the world and everything there is buyer-beware.
|
Avid Stamp Collector - I really love 39 Cent Stamps |
|
|
Before you can reply to a message... |
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now. |
Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.
|
|