Another update has been released!

edit what the? After the update, quit and restart and check for updates- and downloads again? Another update??

If I run the update for a third time, like Mr Whippy above; I get an error starting the editor. This is happening for both MX700 and MX950.

-Alan

Yup, final update went SPLAT! Uninstalled MX Editor and only updated one...great beta testers! ;-)

Okay! Here's what I found on the MX-700 which should be the same for the 800/850.

1. Live update performs first download. After download it tells you to restart the program.

2. Exit out of the program and restart it. Everything seems to work just fine although I didn't do any real testing.

3. Live update performs second update. After download it tells you to restart the program.

4. Exit out of program and restart it. Everything still works fine as far as I can tell.

5. Check for updates a third time and it tells you that updates have already been downloaded.

6. Exit out of program and try to reload it and it gives you a "can't load something or another" error. I can't remember what the error message was. I should have done a screen print of it for URC.

I also tried restarting my computer after each successful Live update. This didn't have any effect on the program. The first time this happened I reinstalled the latest MX-Editor (1.12.253). It asked me if I wanted to update the current version and I said "Yes". It then installed that version and I was back to where I was as of yesterday.

Now for the really buggy part. I went through this entire sequence a second time performing all 6 of the previous steps and getting all of the same results. Then I performed a second reinstall with the exact same file I used the first time. This time the first thing it did was to give me not one but three options!

"Remove"
"Modify"
"Repair"

All I can say is... "Eric! I feel for ya buddy!!! Being on the receiving end of all these problems and complaints can't be any fun.

Perhaps URC needs to sit down and do some brain storming on how they roll out new updates starting with the programmers and working down to the beta testers. I just find it hard to fathom how these glitches could so easily be missed when it appears that everyone is experiencing the same problems.

I would understand it if it was only happening to a few people but when it happens to everyone or almost everyone I keep asking the same question. Did URC and their team test it on different PCs to see if they had problems before they released it? If they did, how could they have missed this? Perhaps their PCs aren't up to date with the latest Microsoft updates? Or maybe they aren't using the latest service packs? Several Microsoft critical updates have been release over the last 3 weeks. Are they testing with these updates installed?

Maybe it's a conflict with other software such as Microsoft Office. Who knows... URC,
if your listening, how about letting some of the end users such as myslef help you out by letting us test your updates after your beta testers get finished with it.

Sorry for the long post but I had to vent. I know URC cares and is continually working to reslove these issues but I think it's time to use some of Dr. Deming's teachings and go back and look at the process to see where the problem is instead of looking at the end result for the answers.

My 2 pennies worth. Actually it might be more like 5 pennies worth. As I side note I still promote URC products and plan to keep using them and promoting them. Once they are programmed I think they work flawlessly. My only complaint is the software.

Here's what is happening. I will call Eric and explain this in great detail to him, but here's some temporary relief...

MX-700 Editor Version 1.12.253 Downloaded

Initial Install Everything is fine

After the first update there is a folder called Download and a folder in it called __patch__ with all the new files in it. The MXEDIT.exe and MXEditor.exe files are dated TODAY. There are 10 .dll files in the folder also.

After the first restart where the new files are loaded, the download folder remains with a folder called __Rest__ in it. Inside the __Rest__ folder there is an MXEditor file created today, but modified on 11-30-05. Everything still works fine. The shortcut on the desktop still points to "C:\Program Files\Universal Remote Control, Inc\MX-700 Editor\MXEditor.exe"

Try another update and the Editor states that there are no more updates. Now the shortcut on the desktop changes to "C:\Program Files\Universal Remote Control, Inc\MX-700 Editor\Download\__Rest__\MXEditor.exe" and the MXEditor.exe file in your program folder is deleted.

When you try to start the program it says "Component not found"

Of course a component can not be found because MXEditor.exe is the only file in this folder. Now there is no MXEditor.exe in the "C:\Program Files\Universal Remote Control, Inc\MX-700 Editor" folder. Copy "C:\Program Files\Universal Remote Control, Inc\MX-700 Editor\Download\__Rest__\MXEditor.exe" back into the "C:\Program Files\Universal Remote Control, Inc\MX-700 Editor" Folder and change the shortcut on your desktop to point to "C:\Program Files\Universal Remote Control, Inc\MX-700 Editor\MXEditor.exe"

Now when you restart the program it will work until you try to live update, then the file you just copied (MXEditor.exe) into the MX-700 Editor folder is deleted. Next time you restart the shortcut will tell you the file can't be found.

There is a file called MXEdit.exe in the program folder. Honestly, I'm not sure what the difference in MXEditor.exe and MXEdit.exe is except that it is 200,704 bytes smaller. As a work around, copy the MXEditor .exe file back into the correct folder and DON'T Live update for a while.

I'll post more if I find anything new

EDIT: This same scenario holds true for the 700, 800, 850, and 950 Editors

Confirming the "Component not found" error when trying to start the program on my WinXP system. This after doing a few live updates in a row. Temporary workaround offered by Eric above works OK (manually copying mxeditor.exe back into the program folder and modifying the shortcut).

I just ordered the MX-700 and was trying out the program while waiting for it to be delivered. As a programmer, I find it a little astounding that bugs of this magnitude can go undetected.

Blazer,

Universal Remote Conrtol is working hard to get back to a good version of the editor for these remotes again.

We were on version .236 for a long time and that version was great, to be honest I don't even know what was wrong with that version, I still use it for my customers remotes because it is tried and true and I've personally not seen a bug with it.

I don't believe this problem was in the beta verison because I can guarantee many of us would have seen it, there is a glitch somewhere that needs to be found, and they will. URC does work hard to make a good product.

Yes, as you read in these threads there have been a few bad updates lately, but that is why we all work so hard to help out. We help out because we believe in their product, we program hundreds of these remotes for ourselves and customers each year, and every year they get better because of all of this feedback. We put MX-850s, MX-950 and MX-3000s in everything from theaters to board rooms and everyone loves them.

.236 also had bugs. If you do a search you will find posts related to issues with the .236 version also.

I concur with Blazer's findings that bugs of this magnitude should have been detected immediately if they did the proper testing before release.

As I stated in my previous post I haven't given up on URC as I think they have a great product. I'm just disappointed with their software.

Okay I didn't say 236 was perfect for everyone, I said


I never had the LCD button editor crash, I've never had device import issues with 236, I've never had one single issue with it.

I agree recently there has been a rash of bad updates but you and I alike love their products, that is why we should be there to figure out what is happening and reporting to Eric or someone else at URC so they can relay the info the the right people.

URC has a great product, I hate to see the editor having issues like this. There have been great products before plagued by software problems, and subsequently failed, but URC won't let this happen, they have the resources to overcome this.

Eric Johnson, please call me, I'd like to talk about some ideas I have on this. Check your email

The older version in the MX-850 files section is the 244 version, which I think is the one with the copy/paste problem. Does anyone have a link to the 236 program?

If you would like I can email it to you.

Please do, my E-mail address is in my profile. After I get the file, I'll put it in my domain space so that others can download it as needed.

Thanks, Bill

Actually the version I have is for the MX-700/800. I will email it to you anyway. I don't think there's much difference other then picture.

Please do a Live Update to address any remaining isssues. Please email me at [email protected] if you have any problems.

Best Regards,

-Eric

I don't think the MX-700 program will handle RF capabilities, but thanks for the thought. Does anyone have a link for the 1.12.236 version for the MX-850? Or can anyone send me this file and I'll post it on my web page?

Thanks!