I had an old 670, screen has died. Thx Logitech, they gave me %50 off, so I bought a Harmony One. Now my battery lasts only two days (well I never made it die, but after one day screen shows halfway point) and the range is horrible. I cannot control some of devices unless I aim at them with laser point accuracy. I did not experience this behavior with the original remotes and I tried 670 (which still works apart from the screen issue), it does not have that issue either.

Do people have same issues, or do I have a lemon and should I get it exchanged? Will 700 be better (as far as range is concerned)

When I moved from 670 to One, when I clicked on Replace Remote, I lost all my custom buttons. Will it be same way if I do a harmony One to Harmony One exchange?

Thx for your help

Hi Castaban,
I posted a while back how crappy my harmony works compared to the old 880. I even bought an IR repeater hoping that might help but it is still crappy.
Same issue in that the emitter seems to be very weak or too focused?
I called support and they offered no real help. One cool thing I did learn is that you can use a camera view finder to "See" the IR emitters when they send.
From that I learned there are two. One on each side of center.
I have best results when pointing at the same vertical level but not slightly off center left to right.

I miss my 880 dearly!

Good luck and pleas do post if you get resolution somehow.

I just did some extensive testing. My opinion is, it is the strength of the IR signal is the issue, not the angle. I pointed One 45 degrees off, it did not work. Then I pointed my 670 45 degrees off, it worked. Then I blocked with my hand the side of 670 towards my unit, to make sure it did not work because of the supposed wide angle of the 670 LED, it still continued to work. So that makes me believe the signal from 670 is hitting the wall, getting reflected and hitting the unit. IR is so strong.

I wonder did anybody try to replace the LED from the one of the older remotes to the Harmony One and whether it made the difference... Obviously this will void the warranty, so I am not willing to do that with my remote, at least not until the warranty runs out. But I am curious about this... Is it the efficiency of the LED or the the amount of juice they send to the LED? Probable the latter, but I am curious... Because if it is the LED efficiency, I have so many old Harmony's sitting around...

Neither of my 900s had such a problem. Maybe some ONE owners can post their experience with it but my guess is you have a lemon. Had you got it from a store they might exchange it. Anyhow, Logitech should work to satisfy you.

I have two Ones, and I can point the remote at the ceiling or either side wall and still control all of my equipment, the same hold true for both of my 900's.  It sounds like you have weak emitters.  You can buy emitters from Radio Shack for about $2.00 apiece

I just got it replaced, still behaving same way... How cokme some people's remotes have a good range and not others

Thanks castaban,
I had considered returning mine and now I guess I will just live with its poor performance.

The reason I thought it was a poor angle spread vs. power was that I can also point it at a wall and the reflected IR works ok(perhaps even better than straight on.

Castaban,

Are you having issues with individual commands, such as mute on/off or just when powering up and down where lots of commands are sent in a sequentially?

I am mostly having the latter. This morning I was using the mute on/off as a test and found that while the active angle is lessor than my old 880, it is still not that bad.
Mute on/off worked repeatably.

I mostly have issues with a device or two not turning on or off, or missing one of many commands, at power up or down.
I had changed nothing in my system but the remote. Transferred all the delay setting exactly as they were from one remote to the other. I have increased the delay times to 2x what they were yet I have issues. This is still a mystery to me unless the Harmony one has one or more variables that do not scale exactly like they did in the 880.

Sorry to bump this old thread but I have the exact same problem.

Harmony 880 had extremely good range. I could bounce the signal off the wall behind my head and all my devices would work properly.

With my Harmony One the range isn't nearly as good. I have to very carefully aim the remote to make everything work. I had Logitech send me a replacement unit and the second one was no better.

And the battery doesn't last nearly as long as the 880 battery. It constantly drains no matter how much or how little I use it. The drain is so bad that it doesn't really make much difference how much I use the remote. Every four or five days it needs to be recharged even if it hasn't been touched.

All of this is ridiculous. Especially compared to how good the range and battery life of the 880 were. All in all, the One is a big step backwards from the 880 since the touch screen really doesn't add any real benefit. They should have left good enough alone.