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Topic:
My Harmony 890 has a blank blue screen lcd. Logitech will not replace/out of warranty
This thread has 25 replies. Displaying posts 16 through 26.
Post 16 made on Sunday January 31, 2010 at 05:49
tankstage
Lurking Member
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January 2007
9
On January 30, 2010 at 11:44, afishy1 said...
I will try to fix this LCD on my own. I appreciate the advice from others here about how to do that. I have used the search feature of the forum and found details from one member on taking it apart and showing the connections to the LCD. I will start with that.
Thanks everyone for their input.
Fish

The LCD connects to the main PCB with a ribbon connector. The LCD itself has a flexible PCB with a couple of components on, but it does seem to be unrepairable without specialist tools.

If Logitech would sell the display as a spare part, lots of people would then not have to buy replacement remotes!!.
OP | Post 17 made on Sunday January 31, 2010 at 11:05
afishy1
Junior Member
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January 2010
11
Thanks tankstage. I have found a couple LCD's on ebay. I know it is a crap shoot as to how long they may function. I will take mine apart first before buying a new one just in case the ribbon connector has come loose.
I doubt that is the case since I still get the blue light on the LCD.
I appreciate the help.
Fish
Post 18 made on Sunday January 31, 2010 at 23:32
akirby
Super Member
Joined:
Posts:
March 2004
4,640
You implied that Logitech was not willing to do anything after your remote broke out of warranty after being dropped. Then we find out they actually offered you a 50% off coupon, which is a lot more than other companies would do.

If you had just said you were disappointed and didn't want to buy another one - fine. I'm just tired of people who complain about companies not fixing things that are clearly out of warranty just because it's a "known problem". Especially when you contributed to the problem.

Sorry for snapping at you.
OP | Post 19 made on Monday February 8, 2010 at 21:42
afishy1
Junior Member
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January 2010
11
On January 31, 2010 at 05:49, tankstage said...
The LCD connects to the main PCB with a ribbon connector. The LCD itself has a flexible PCB with a couple of components on, but it does seem to be unrepairable without specialist tools.

If Logitech would sell the display as a spare part, lots of people would then not have to buy replacement remotes!!.

I bought another LCD from eBay for $26.00 shipped to the house. I replaced it tonight and everything is functioning properly again. I am thinking about wrapping the remote in bubble wrap. LOL.
Thanks to all those that replied to my post. I appreciate the help and even the criticism. Even though I am still a little peeved with Logitech, I realize that it was unrealistic of me to demand a new remote that far out of warranty. I still think it is a very fragile device but that is the case with a lot of electronics and I need to take more care with this item.

This is a good forum and I appreciate having a place to come to and vent some, but more importantly, to find valuable technical advice from those more experienced than myself.

Thank you all very much,
Fish
Post 20 made on Tuesday March 2, 2010 at 20:22
rdstott
Junior Member
Joined:
Posts:
March 2010
2
Thanks for this thread guys... I also have the dreaded blue screen of death on my 890 and the standard battery/firmware tricks are not working. They did the last time this happened 6 months ago but not now, so I've ordered the replacement LCD on the basis this worked for you Fish, so crossing fingers it works for me.

My 2c on this is that yes obviously people need to accept responsibility if the remote has been dropped/damaged in their care, however there are MANY people complaining about this same problem with 880's and 890's, many of whom say they didn't drop it at all. I can't vouch for anyone else but I definitely did not drop mine - I witnessed the screen go from working to not working while I had it in my hand. Therefore I'm quite convinced this is a design fault and not just down to people being careless.

Logitech must know this by now and should own up to it IMO, and at a minimum offer the 50% discount for those customer's who experience this, wihtout a fight, if their remotes are out of warranty. I don't think that's an unreasonable ask given this is a design issue.
Post 21 made on Friday March 5, 2010 at 13:56
tylerdurden
Junior Member
Joined:
Posts:
March 2010
1
I have the same problem with my Harmony 890. I think like afishy1 that a remote of 350$ should be of better quality and more durable. I won't buy another Harmony remote. But what else could I buy?

@rdstott
It would be nice if you could tell us the results of changing your LCD just like afishy1 did. If it works, I'll order one me too!
Post 22 made on Monday March 8, 2010 at 19:25
jmodawg
Junior Member
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Posts:
March 2010
1
On February 8, 2010 at 21:42, afishy1 said...
I bought another LCD from eBay for $26.00 shipped to the house. I replaced it tonight and everything is functioning properly again. I am thinking about wrapping the remote in bubble wrap. LOL.

Fish

I followed your lead and bought the $26 replacement screen on ebay. Took me about 5 minutes to replace it, and everything is working great...

I had tried every other "solution" - software, firmware, battery pull, safe mode, etc, with no luck. Figured I'd give the screen a shot before buying a new remote.

Thanks for the tip...
Post 23 made on Thursday March 11, 2010 at 18:22
rdstott
Junior Member
Joined:
Posts:
March 2010
2
Yep likewise just got my new screen and 5 mins later everything working again like new. So I make that 3 out of 3 for LCD replacements - if the other solutions don't work this is the one to go for, better than a new $350 remote!
Post 24 made on Monday March 15, 2010 at 00:04
Compass
Regular Member
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Posts:
March 2010
52
Hi,

Can you post a link to where you got the parts from, none of my searches seem to come up with anything, thanks in advance :)
D.I.L.L.I.G.A.F
Post 25 made on Tuesday September 13, 2011 at 14:36
gatortony
Junior Member
Joined:
Posts:
September 2011
2
I too am going to try to fix my remote with a LCD from ebay. I'll let you know if it works for me too. Here's the ebay link:
[Link: ebay.com]
I just searched for harmony 890 lcd... only $19 shipped!
Post 26 made on Saturday September 17, 2011 at 15:25
gatortony
Junior Member
Joined:
Posts:
September 2011
2
Well, I got the new LCD display today, but it still doesn't show anything except for a blank blue screen. Guess I'm not as lucky as the others. Anyone have any ideas, or is my remote just plain dead? (everything else seems to work on the remote; it just doesn't show anything on the screen)

Last edited by gatortony on September 20, 2011 08:44.
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