I've just purchased a Harmony 885 (European equivalent of 880) and I've been talking to Logitech support about a couple of issues

(i) Poor quality of screen - blotchy with light patches and lines
(ii) Suspect charge - only shows 66% (2 bars) no matter how long left on the base

The Support team have been very helpful and after checking a few things said that my remote and base unit should be replaced and passed the details onto the RMA team.

Now, as the remote is less than 3 weeks old I could just send it back to the retailer and get it replaced (if this weren't an online store this would be a no-brainer).

I'm looking for recommendation here - what is the Logitech RMA service like. WHat are they likely to do

i) Take it away for repair
ii) Replace it with a refurbished one
iii) Replace it with a new one

If I had had it for a while, I wouldn't mind (i) or (ii) but since I consider it to be brand new and suspect from purchase I really expect a new replacement.

On the other hand I could return it to the eTailer but that would be at my cost and there is always a chance that they claim that the remote is not faulty and charge me a handlering fee on top.

Anyone here experienced Logitech RMA? - satisfied or not?

Thanks,

Nigel

I had a 520 < a month and had a problem with some buttons. They got a new one to me in 3 days, and I shipped mine back to them in the same container. Went fine. I did have to pay return shipping, but only about $7 or so. No biggie.

I just received my RMA for my 880, they are sending me a new one (should be here today or tomorrow) I will then send them back my defective 880. Their cust. service has been outstanding.