I've just purchased a Harmony 885 (European equivalent of 880) and I've been talking to Logitech support about a couple of issues
(i) Poor quality of screen - blotchy with light patches and lines (ii) Suspect charge - only shows 66% (2 bars) no matter how long left on the base
The Support team have been very helpful and after checking a few things said that my remote and base unit should be replaced and passed the details onto the RMA team.
Now, as the remote is less than 3 weeks old I could just send it back to the retailer and get it replaced (if this weren't an online store this would be a no-brainer).
I'm looking for recommendation here - what is the Logitech RMA service like. WHat are they likely to do
i) Take it away for repair ii) Replace it with a refurbished one iii) Replace it with a new one
If I had had it for a while, I wouldn't mind (i) or (ii) but since I consider it to be brand new and suspect from purchase I really expect a new replacement.
On the other hand I could return it to the eTailer but that would be at my cost and there is always a chance that they claim that the remote is not faulty and charge me a handlering fee on top.
Anyone here experienced Logitech RMA? - satisfied or not?
