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Forums > Brands > Harmony Remote Controls
Problems configuring Logitech SW on Mac
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Topic:
Problems configuring Logitech SW on Mac
This thread has 9 replies. Displaying all posts.
Post 1 made on Monday February 27, 2006 at 10:43
kbrigby
Lurking Member
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Posts:		February 2006
4
I have a Harmony 676 and am having trouble getting the client software to work on my G5 iMac running the latest update for Tiger. After updating the 676 firmware and installing the latest Mac client (5.0.1.15), I tried opening the "Connectivity.EZHex" file and received the following messages before the Harmony Remote client window automatically closed:

"Could not get time from web server"
"Error sending data"

Emails from Logitech support have told me to check "Always Allow" cookies in Safari (didn't help) and to try Firefox (haven't tried yet) although I don't see what difference this makes when the problem appears to be within the Logitech remote client.

To the best of my knowledge, there is no security software running on my Mac. My DSL connection is being served by a Netopia Cayman 3347 modem/router.

Are there any Mac users out here who can help me?
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Post 2 made on Monday February 27, 2006 at 10:56
tgibbs
Long Time Member
Joined:
Posts:		May 2004
229
I saw this bug over the weekend, but it seemed to clear up the next day.
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OP | Post 3 made on Monday February 27, 2006 at 11:05
kbrigby
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Posts:		February 2006
4
Are you saying it could have been an intermittent problem with the Logitech site? It was still a problem as of Sunday evening around 9:30 p.m. I haven't tried today yet since I am currently away from home.
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Post 4 made on Monday February 27, 2006 at 15:32
tgibbs
Long Time Member
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Posts:		May 2004
229
The Harmony FAQ says that this problem can be caused by firewall or antivirus software blocking the remote from contacting the Harmony web site.
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OP | Post 5 made on Monday February 27, 2006 at 16:55
kbrigby
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Posts:		February 2006
4
No firewall or antivirus software is running. Could my DSL modem/router be blocking something? If so, how do I configure it to allow the proper data to flow?
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Post 6 made on Tuesday February 28, 2006 at 15:36
tgibbs
Long Time Member
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Posts:		May 2004
229
Some routers have firewalls built in, but usually you have to turn them on. If this problem is persisting, it is probably worth a call to Harmony tech support.
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OP | Post 7 made on Tuesday February 28, 2006 at 16:56
kbrigby
Lurking Member
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Posts:		February 2006
4
I checked my router's settings but couldn't find any way to turn off the firewall. I'm gonna try and call tech support tonight.
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Post 8 made on Friday March 3, 2006 at 01:35
Bohica
Lurking Member
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Posts:		February 2006
2
Try this while in Safari...
Click on Safari menu then uncheck "Block Pop-Up Windows"
Then try the Logitech site.
After you're done with Logitech site, turn on (if you want it on) "Block Pop-Up Windows"

Bohica
Coolsat 5000 Platinum Satellite Receiver
Lite-On LVW-5045 HDD/DVD Recorder
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Post 9 made on Saturday March 4, 2006 at 06:02
Bohica
Lurking Member
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Posts:		February 2006
2
Well ... kbrigby... please tell us... what's the outcome?

Bohica
Coolsat 5000 Platinum Satellite Receiver
Lite-On LVW-5045 HDD/DVD Recorder
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Post 10 made on Tuesday March 7, 2006 at 19:58
SteveInNC
Long Time Member
Joined:
Posts:		September 2005
34
On March 3, 2006 at 01:35, Bohica said...
Try this while in Safari...
Click on Safari menu then uncheck "Block Pop-Up
Windows"
Then try the Logitech site.
After you're done with Logitech site, turn on
(if you want it on) "Block Pop-Up Windows"

Bohica

This hasn't mattered for me. I run with popups blocked in Safari all the time and my 880 updates without problems. This particular machine is a dual 1.8 G5 running 10.3.9.

What may matter is if you don't have plugins and/or Java and/or Javascript enabled in Safari->Preferences. I have them all enabled.

Another thought... are you connected to and logged into the Harmony site via your browser before you invoke the update file?
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