Thanks for your opinion Greg. I am quickly realising that I expected far too much from a US supplier and I that in fact I have had a "good" international buying experience.
I want to reply to a couple of points though...
On 02/21/03 20:15, GregoriusM said...
Personally, I think you were VERY impatient with
your questions.
I do not call waiting 3 days to get confirmation of my order being nicely informed. I did receive an automated message but that simply asked for copies of cards and address etc. I had to ask for confirmation of my order. That's not good customer service in my book.
And you also found out, by your own admission,
that the website says immediate shipment for domestic
customers only.
Well actually, their website does not point that out at all. It says "In stock - Ships immediately". I only found that out after being "impatient" with them via e-mail.
You also found out that there is no way of tracking
the shipment. If they sent out the orders using
a service that allowed tracking, it would have
cost you much, much more for shipping.
This is where I admit to being completely naïve. I should have sent off an e-mail enquiry prior to ordering. I have shipped internationally using USPS before in a prior job. And we were shipping the Express service US to UK (2-5 days I think) and it was trackable. It was roughly $30 for a 2lb parcel. I assumed that BlueDo would be using this service for $40. Serves me right for not checking.
That alone should let you know that an exact shipping date
and and/or receipt date are probably not
available without an exhaustive search, if at all.
I'm not sure I understand? Are you telling me that to find the date that an item actually shipped from a supplier would take an "exhaustive" search?
I give BlueDo credit for how they dealt with you,
and you'll probably find few companies that would
deal with you this well.
Wow. I am disapointed you feel that way. My experience of customer service when I worked in the US was different. Can I ask you a question? Do you think that they answered the questions I asked? Or just the ones they were prepared to!
Be patient and be thankful you got such a good
price and a two-year warranty to boot! (Are you
people familiar with the phrase - "to boot"? If
you aren't, it means basically, something added
on to an already sweet deal that usually wouldn't
be, or something to that effect.)
That's good advice. I shouldn't have got impatient when my questions were not answered in a timely manner. I have not "pestered" BlueDo since their last mail to me.
Very soon this will all be over and you will be
happily enjoying your MX-500 and wonder why you
made such a big deal about it.
:) Very well put. Only a complete fool would argue with that. So, I feel that I .............
Yours truly,
Greg (not a fan or an employee of BlueDo) Mitchell
Thanks Greg
All the best,
Darren (asking too much of international companies) Lane
