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The following page was printed from RemoteCentral.com:
| Topic: | Manufacturers that step up & make things right This thread has 33 replies. Displaying posts 16 through 30. |
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| Post 16 made on Friday June 23, 2006 at 09:13 |
tschulte Advanced Member |
Joined:
Posts: | November 2005
808 |
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Boston, always will to help with any issue I may have, and great products at a great price.
Greyfox (OnQ/Legrand), innovative, exciting products at great prices that are easy to install. When I have had issues (the Cat5 intercoms) they stood by me and helped me through it the whole way. I just got a new OnQ rep, and he is already doing a fantastic job. I can't wait to see what they release at CEDIA.
Harman/Kardon, my area rep (Jim Ristow) is awesome and always helpful. I had a receiver die after 6 months on site, and it was exchanged for a brand new unit without a question.
Speco Technologies, okay this may be my local rep (Scott Orf from C&C Products), but this company is expanding by leaps and bounds. Never dealt with a company so willing to do whatever it took to get my business AND help me get more business. The local rep loaned me a top of the line DVR so I could set it up at a jobsite on the hope the builder would buy just one more. That is going above and beyond.
This got me too. I am as willing as the next guy to bash someone for not doing what they say they will do. Not often enough do we spend the time to thank those that have helped us along the way.
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Just my opinion, I could be wrong. |
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| Post 17 made on Friday June 23, 2006 at 15:31 |
ceied Loyal Member |
Joined:
Posts: | February 2002
5,753 |
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ok i have to add one more
ray, my cabinet guy. he's awsome really did a great job on our current project
ed
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Ed will be known as the Tiger Woods of the integration business, followed closely with the renaming of his company to "Hotties A/V". The tag line will be "We like big racks and tight holes"... |
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| Post 18 made on Friday June 23, 2006 at 19:56 |
BobL Founding Member |
Joined:
Posts: | March 2002
1,352 |
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URC - Thanks Eric and Joe for diagnosing RF problems and provising a solution.
Infocus - for upgrading a projector with one customer and giving a free bulb to another with 1000 hours on it.
Niles - Replaced some problem bad keypads without questiion.
Bob
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| Post 19 made on Friday June 23, 2006 at 20:03 |
Brentm Ethereal Home Theater |
Joined:
Posts: | July 2003
2,688 |
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While they are a competitor of sorts. I would also list TruAudio.
Also, Planet Waves for listening AND stepping up when there was a problem (I hope that they get it resolved).
Of course:
Parasound
ADA
BG Corp
OnQ (Very impressed with Avi Roenthal)
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Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell |
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| Post 20 made on Friday June 23, 2006 at 20:20 |
BigPapa Super Member |
Joined:
Posts: | October 2005
3,139 |
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Lutron
AMX
ADA
Bay Audio
Bose
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| Post 21 made on Friday June 23, 2006 at 20:38 |
QQQ Super Member |
Joined:
Posts: | January 2002
4,806 |
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Absolutely FIRST CLASS Companies:
Crestron
Lutron
Middle Atlantic
Triad
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| Post 22 made on Friday June 23, 2006 at 21:20 |
FP Crazy Super Member |
Joined:
Posts: | June 2003
2,940 |
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My vote:
Martin Logan - virtually no problems, but they are such an accomodating company. They are looking to make inroads into the CI market, so if you need a great speaker line, give them a chance.
Triad (although they had some minor stumbles recently for me on a sub amp repair and grill replacement [sheesh their grills suck so much]) However, a great line and I can't imagine running my business w/o them.
B & K advanced replacement is getting more common but they still only offer it if they have to.
Home Logic They have assembled a good bunch of people. The main 2 guys that run the company are usually very accessible.
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Chasing Ernie's post count, one useless post at a time. |
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| Post 23 made on Friday June 23, 2006 at 21:41 |
billbailey71 Founding Member |
Joined:
Posts: | April 2002
114 |
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Speakercraft and Proficient - same company really, but best customer service and go the extra mile.
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| Post 24 made on Friday June 23, 2006 at 21:49 |
Jay In Chicago Founding Member |
Joined:
Posts: | December 2001
1,658 |
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what?
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Jet Rack ... It's what's for breakfast |
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| Post 25 made on Friday June 23, 2006 at 23:07 |
GWHT1 Long Time Member |
Joined:
Posts: | September 2005
85 |
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RBH- I have only been in the business for two years and I wanted to be an M&K dealer but then I found RBH and I am thankful everyday. They have spent hours on the phone explaining speakers to me (theory and when to use certain speakers for different applications, etc.). Fantastic line fantastic people. Thank you Jared, preston, Daren, Gary (the new guy), and Pam.
Nuvo-GREAT customer service.
John and Bob at Envisage Sales are My favorite reps. RBH, Epson, and Continental seating.
Audioquest-They treat Me very well.
The best part is is that I consider them all my friends.
Could not be in business without these guys.
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If you think you can or you can't your wright. |
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| Post 26 made on Saturday June 24, 2006 at 10:25 |
rhm9 Founding Member |
Joined:
Posts: | December 2001
1,347 |
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The entire team at Audio Plus Services (Focal, Dream Vision, Perfect Vu)
My good friends at Bay Audio
Nuvo
While Integra can slip up on shipping and billing... I hope they know how good their NW rep is... his attention to detail makes dealing with them great
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| Post 27 made on Saturday June 24, 2006 at 13:24 |
BigPapa Super Member |
Joined:
Posts: | October 2005
3,139 |
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Nobody got me for saying B*se?
Oh, and Monsta Cabal.
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| Post 28 made on Saturday June 24, 2006 at 21:51 |
Trunk-Slammer -Supreme Loyal Member |
Joined:
Posts: | November 2003
7,462 |
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I kind of wondered about that Big P....Cutting you slack for some reason?
My list?
Sherwood Newcastle. Advance replacement IS a standard.
InFocus. Only time I had an issue, it was taken care of promptly.
Russound. No doubt that this company will do what's right whenever needed.
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| Post 29 made on Saturday June 24, 2006 at 21:59 |
BigPapa Super Member |
Joined:
Posts: | October 2005
3,139 |
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| Post 30 made on Saturday June 24, 2006 at 23:22 |
Jay In Chicago Founding Member |
Joined:
Posts: | December 2001
1,658 |
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On June 24, 2006 at 13:24, BigPapa said...
Nobody got me for saying B*se?
Oh, and Monsta Cabal. I did.. What?
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Jet Rack ... It's what's for breakfast |
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