Ok. We've had a few threads filled with some bashing. How about a little recognition to those who deserve our support.

I had a rant about 3 weeks ago about a few companies. I feel compelled to give an update in the spirit of fairness.

Sonance. Let me say this. This company is awesome and should be commended for outstanding customer support. They are very eager to support the CI channel AND provide superior service. I've been working with them and they have been very candid about my situations. They really appear seem vert straight up WITHOUT BS. I recieved replacement product and more importantly truthful answers as to the nature of the problem. Over the past years of using them, they have been very quick to fix things as they arise, whether it be warranty issues, billing, whatever. They are a company worthy of support.

Planetwaves. OK, this ones still on going, but to be fair they have had a recall on their connectors and are issueing replacements. Time will tell if its a viable solution. Rob was quick to address the problems and issue their statement. It's a great concept that, currently, still needs some more evaluation before final judgement.

Yamaha - Never ranted on these guys but must pat their back. Decent products with a full array of discrete codes. I'm going to go out on a limb and say they have the most complete set of ir codes for any reciever out their.

It's funny how some lines seem to really support those of us who make our living providing reliable solutions for our customers and how other could really care less. We should all be a little more selective and support those who support us.

Sonance is a great company for that.

Fujitsu.
Artison.
RTI
Sharp
Infocus
Lexicon

Runco ... Crestron ....

Extron
Crown
Shure
JBL
Lectrosonics

As consumer, I was impressed with the service B&K gave me when my AVP-4090 pre-pro crapped out. With me being far from the original owner, they took it in, repaired it, updated the firmware, completely tested it, and shipped it back to me.



Free!

Second to none, B&W and Rotel.

Middlea Atlantic
URC
Jamo
LG

B&K,,,,,,,,,,,,,,Escient,,,,,,,,,,,,,,Vidikron (Especially)

Planet Waves, B&K, Crestron, Boston.

TruAudio

Parasound

one of the biggest unsung hero's of the CI business. Those guys were one of us at one time and used their experience with bad product and bad support to build a great company with a great product.

I was not going to respond but............. I have been in this business since 1986. In that time only Lutron and Crestron have sent engineers to jobs where serious issues existed, sometimes due to their products and sometimes due to my erorrs or my failure to determine the cause of the problem(s). I am unable to recount all stories due to legal restictions but I can promise all that no better companies exist in this business ( obviously based upon my experience ) than either Lutron or Crestron. Not only do they make superior products, provide superior training, replace failed products immediately, but they have a level of back room support second to none. And when all else fails they will send out engineers to solve the problem. Their support has gone beyond fixing bugs in products that, probably ought not to have come to market in the form they did.

Alan

ok you guys know who i really like. but here goes.

rbh...bailed me out of many a job. made me a custom speaker for a house in crested butte colorodo when we had issues. then took me out to lunch and dinner while waiting for them to build it and match it with the rest. hands down the best....thanks jared and shane for everything

ada.... what can i say. richard and tom always treat me with great respect even when i have a brain fart. the few issues we have had have always been resolved above and beyond the call of duty. richard thank you for putting up with me for the last 12 years

xperinet... while a new product line for us john has been great. our rep is awsome as well. nice product, great support and hell they even took me to hooters.

parasound... while no longer a dealer, when we were they were fantastic.

onq well since onq has ben taken over i no longer have the relationships i had... to bad...they were awsome, all the way back from the amp smarthouse days

dwin.. they try, but people skills are lacking, but thats ok cuz the product is good and and the new management they have brought in is making a change for the better and the people skills are improving. in less than a year i can see then having a whole new attitude and going from good to great to work with.

brian hanson.... thank you where ever you are and where ever you went. you were a great mentor to a 23 year old snot nose kid yeah its been 13 years i've been doing this.

mark meinhardt.... thank you. you to were a good friend and a good mentor. wish i knew wher you went.

i'm sorry about the long post. this just struck a nerve with me. sorry just having a rough day and its not even 8 am yet

ed

Best: Denon, Parasound, LG, Jamo, RBH

Worst: Sony, Toshiba, Harmony

With all the fanfare here, I feel compelled to check out TruAudio.

Ben