This Arris has thrown me for a loop since it was installed.

Firstly, I have two Airport Extremes. First plugged in and it was configured to have the Arris assign IPs. The other is setup to extend the wifi. But the internet kept dropping out after a day or two.

So I had to factory default the Arris, because the cable tech did not provide me the passcode to gain access to the setup page. After that, I put the Arris into Bridge Mode. Thus the Airport Extreme is now assigning the IPs.

Still, the internet drops out.

Now I want to set up the Arris as the sole provider for internet and wifi in the house just to get the Airport Extremes out of the mess. I was able to gain access to the Arris setup page only after a factory reset. (This has been an issue since day one to gain access. Mostly the page wouldn't load.)

However, after going through the process of setting up the wifi. I can no longer gain access to the 192 . 168 . 0 . 1 Arris set up page.

I am currently using the Arris, but even though I set up the wifi to what I want it to be... Rather than the default SSID and Passcode. The wifi still shows the default SSID and using the default Passcode.

I am at my wits end with this and about to throw this thing down the street. I've must've factory reset this thing at least 20 times to make it work. Either because the internet kept dropping or I couldn't load the Arris setup page.

I do have my own purchased modem. Which I know it works with the Airport Extremes as they have been for 5 years. (Latest generation AC btw.) But I would need the telephone port, as this account is setup for landline too.

Sorry if I am all over the place with information. Just fed up with this and tried to provide as much info as I could.

KOT

After 3 hours of trying to get internet up and running. I have successfully have it up, for how long is a different story.

Right now the Arris is at 100% default, with the exception of the wifi SSID and passcode for it. It's providing the IPs and such.

The main Airport Extreme is unplugged, power and ethernet cable.

However, the 2nd AirPort Extreme is plugged into my Mac mini. The Mac mini is set up to share network connections from the wifi to the ethernet. This is so it will allow the AirPort Extreme to broadcast the wifi downstairs. Yes I set it up to broadcast the same SSID with same passcode so no device should see a difference. And so far they are all working.

At this point if the internet goes down again, I'm calling Atlantic Broadband and having them activate my personal modem. Disable this one, for internet but leave the telephone active. Reattach the Airport Extreme and hopefully it'll work.

KOT

It is hard to believe sometimes that you were a tech :)

Dude, the modem is OBVIOUSLY defective. If you have to reconfigure something more than 2x and it still is not acting the way it is suppose to... it is defective (rule of thumb). No matter what kind of device we are talking about.

And even if said device is not 'technically' defective, then it is still a defective design and needs to be replaced. Because it is BS.

The telephone line part does suck. You can get brand new VOiP/broadband modems for sale sometimes but they are expensive and not always available.
But considering the headaches, their should always be this long serious conversation "Do you REALLY need that landline?". For most residential the answer is usually no. People just don't want to get rid of it and will make up all kind of weird excuses not to.
For the ones that really need it, you can use the service provider modem for just the telephone. And use your own modem for the broadband. This would be the ideal solution in that situation.

*sigh* I deserved that. I guess it's been too long since I've been a tech in this regards.

It's up and running right now. But I told my landlady that if it goes down again. We're calling Atlantic Broadband to activate my modem. And see about getting an eMTA for the phone part. The landline is a must for her, she still deals with a fax machine. And the phone number has been with her for over 40 years.

KOT

We have a lot of installations with separate phone and Internet modems if only because the legacy phone drop is 'here' and network central is 'there'. And I try to avoid the cable company routers as much as possible.

Why are you still using Apple network crap? They stopped developing it over a year ago after finally admitting that it isn't what most people need. I was actually told that they don't recommend, nor support, using two or more AirPort devices on the same network. That was after more than ten years of dealing with that crap. Sure, it's OK if someone has a small apartment and all Apple hardware/computers, but for what most people do, it's a royal PITA.

If the one used for extending the WiFi isn't wired, do that and make sure it's not set up for one of the two jobs that can cause problems- the choices are Join, Create or Extend a network and if it's wired, it needs to be set up to create a network, IIRC. One of the other two will crash the whole network.

Are you sure the Arris setup page isn't 192.68.1.1? I just logged into one two days ago and that's what I needed to use. Mine uses 192.168.0.1 and it would be good for the ISP to get their shyte straight.

Surfboard 6190 is very solid. Use it.

Landline - “ma’am, this is not a true landline, if the internet goes down, you have no phone.” Sometimes education is your friend.

Still need an Internet phone? Use an Ooma and be done. It works.

Hey Tom, scheduled to do our first SB8200 this week- any feedback on this newer 3.1 model?

Edit- would add we’ve used a bunch of CM1000’s without issue but they’re hard to find currently.

4 stars on Amazon, should be OK but never tried.

I settled on 6190 and it always works with Comcast.

“Always works” for me is most important.

As soon as I get some money, I will be getting a different WiFi. I’m looking at the Linksys Velope... Hopefully that’ll be good. I know it’ll be better than the Apple network. I just had it for so long, and also I was laid off 13 months ago. So money is tight right now. But starting a new job tomorrow. So that’s good news.

Yes, it is 192.168.0.1. What I forgot to mention, during those times when I could load the page. I was attached via the AirPort Extreme WiFi then tried it with the Ethernet on the Arris itself.

So if it continues to work as it is right now. I’ll leave it alone. If it goes down again, I’m changing it.

KOT

Tom your SB6190 may have 32x8 channel bonding (32 down, 8 up) but it is only DOCSIS 3.0. The speed is limited to 400Mbps or 600Mbps on Xfinity (depending on who you talk to).

The newer SB8200 is the replacement for the 6190. Same 32x8 but with DOCSIS 3.1. It can do 1Gbps on Xfinity. And we have 1Gbps Xfinity now in our area, so we have had to switch to this modem.
If you don't already have 1Gbps Xfinity service in your area, it is coming soon. Need to use the SB8200 so your customers aren't mad they have to buy another modem so soon.

We have used countless 8200's since 3.1 came out, we do a significant amount of networks we do not use Comcast's modem. We have started to use the T25 when phone is requested. I don't have enough experice with the T25 yet to give it a thumbs up.

Comcast gig service is a joke (at least in our area).  First off you're lucky if you get around 950/25 and If you've ever done a continuous speed test, you will see it throttles back to 175 after about 30 seconds.

We have areas with USI and their gig up/gig down service is legit.  About $75 a month.

I would look on Amazon for the EERO package that comes with a Pro and one Beacon- those work great, they're easy to set up and unfortunately for anyone who wants to make money on these, the Amazon price is lower than what distributors charge because Amazon owns EERO. Plus, you can monitor these with the APP, even when you're offsite.


Are you using AirPort Utility to set up the Apple stuff? It seems that you might want to go back and change something if you can't see the gateway via WiFi- maybe check the AirPort's IP address and security config.

Actually, the issue I was having yesterday that prompted me to post. Was that I couldn’t see the gateway’s set up page when I was connected to IT’s WiFi. As well as it’s Ethernet ports.

KOT