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Transfer OvrC devices to another dealer
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| Topic: | Transfer OvrC devices to another dealer This thread has 32 replies. Displaying posts 1 through 15. |
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| Post 1 made on Wednesday April 15, 2020 at 13:47 |
SB Smarthomes Super Member |
Joined:
Posts: | July 2007
2,634 |
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I might need to take over OvrC devices that were originally installed by another dealer.
Is there a process through SnapAV to transfer OvrC sites from one dealer to another?
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www.sbsmarthomes.comSanta Barbara Smarthomes |
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| Post 2 made on Wednesday April 15, 2020 at 13:53 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,474 |
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I believe the only way is for you to have an OVRC pro hub on site. I'm not sure of the process but when I last looked into it, I was told this is a must. Seems crazy snap can't transfer it for you.
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| OP | Post 3 made on Wednesday April 15, 2020 at 14:05 |
SB Smarthomes Super Member |
Joined:
Posts: | July 2007
2,634 |
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I think there is a 100 series hub at the property... I'll contact their support to inquire.
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www.sbsmarthomes.comSanta Barbara Smarthomes |
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| Post 4 made on Wednesday April 15, 2020 at 14:28 |
Stryker Long Time Member |
Joined:
Posts: | November 2010
402 |
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Contact support. When I have done it they have requested proof of a switch in dealers (letter from client)
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"If they give you ruled paper, write the other way" |
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| Post 5 made on Wednesday April 15, 2020 at 14:42 |
internetraver Advanced Member |
Joined:
Posts: | April 2003
798 |
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I was told a few years ago the only way was for the original install company to "release" themselves from the hardware. This was probably before Snap's attempt at a hub box though.
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| Post 6 made on Wednesday April 15, 2020 at 16:23 |
Old Man River Long Time Member |
Joined:
Posts: | February 2008
372 |
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On April 15, 2020 at 13:53, goldenzrule said...
I believe the only way is for you to have an OVRC pro hub on site. I'm not sure of the process but when I last looked into it, I was told this is a must. Seems crazy snap can't transfer it for you. This is what I was told on a takeover job last June. Apparently, even then, tech support has to do some additional voodoo to make it happen. Fairly certain sacrificing a chicken under a full moon is part of the process, but they wouldn’t confirm.
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Lord loves a workin' man; don't trust whitey; see a doctor and get rid of it. |
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| Post 7 made on Wednesday April 15, 2020 at 17:07 |
joelusi Long Time Member |
Joined:
Posts: | October 2011
370 |
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I was also told on a takeover job in January that the other dealer has to "release" it.
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| Post 8 made on Wednesday April 15, 2020 at 17:30 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
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You can do it with a hub. I’ve done it on some customers that followed me from my old company. I think if there is a hub on site, there is a way to default it and tell it to release from the old account
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Civil War reenactment is LARPing for people with no imagination.
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| Post 9 made on Thursday April 16, 2020 at 12:35 |
tomciara Loyal Member |
Joined:
Posts: | May 2002
7,965 |
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No Hub - old CI must release.
Hub - not sure.
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There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions. |
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| Post 10 made on Friday April 17, 2020 at 10:37 |
flandon Advanced Member |
Joined:
Posts: | September 2004
805 |
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Did one yesterday. ProHub is the way to go.
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Flandon the mighty Dragon Fisher |
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| Post 11 made on Friday April 17, 2020 at 20:00 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,474 |
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On April 17, 2020 at 10:37, flandon said...
Did one yesterday. ProHub is the way to go. What is the process when you have the Pro Hub?
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| Post 12 made on Friday April 17, 2020 at 20:35 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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The ONLY way to transfer a Hub is to DELETE it from the existing site. Then its free to use anywhere. Not sure how you would be able to do that if you didnt have access to the original OvrC site though. Hub are not like other devices in that they cannot be transferred. Delete only.
Snap MIGHT have a way. Actually, I bet they do and can but dont and wont do it nilly willy for legal reasons.
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| Post 13 made on Saturday April 18, 2020 at 09:03 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
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On April 17, 2020 at 20:35, Ranger Home said...
The ONLY way to transfer a Hub is to DELETE it from the existing site. Then its free to use anywhere. Not sure how you would be able to do that if you didnt have access to the original OvrC site though. Hub are not like other devices in that they cannot be transferred. Delete only.
Snap MIGHT have a way. Actually, I bet they do and can but dont and wont do it nilly willy for legal reasons. Never mind. Misread your post.
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Civil War reenactment is LARPing for people with no imagination.
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| Post 14 made on Saturday April 18, 2020 at 09:05 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
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On April 16, 2020 at 12:35, tomciara said...
No Hub - old CI must release.
Hub - not sure. All you have to do is put a hub on the site, claim all of the system, then delete the hub (if you don’t want to leave it). I carry a hub in my laptop bag for this purpose.
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Civil War reenactment is LARPing for people with no imagination.
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| Post 15 made on Saturday April 18, 2020 at 13:33 |
tomciara Loyal Member |
Joined:
Posts: | May 2002
7,965 |
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On April 18, 2020 at 09:05, Fins said...
All you have to do is put a hub on the site, claim all of the system, then delete the hub (if you don’t want to leave it). I carry a hub in my laptop bag for this purpose. The Pro Hub takes all the existing devices, even if registered to another dealer?
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There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions. |
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