Actually it was meant to last 2 years (it’s original warranty). You just got another year out of it under the new warranty ;)

All kidding aside, this happens (while unfortunate) with all devices from AV to toaster ovens. How the company handles things post-warranty is important and I feel the one year extension, plus the option you were presented with, is fair.

Had a Cadillac STS-V, the PS started messing up.

25 miles out of warranty, and no, they wouldn't do a thing.


Years ago, I dealt M&S intercoms, and they tried staring the 1 year warranty from the time it left their warehouse. That did not go over well at all. Yes, they changed it back to actual sale to end user date.

Toyota fixed a $1200 problem with our truck at 108,000 miles at no cost to us (warranty went to 100,000).  The next car we bought was a Toyota.

Taking care of your clients matters!

A while back there was a run of CD players with a nearly 100% failure rate, usually just after the warranty expired. The manufacturer took care of their customers who were eager to purchase other units from that manufacturer.

There are multiple elements contributing to customer satisfaction. One manufacturer we stocked had slightly better features or lower prices at each level, but these units started getting into very serious service issues after a few years. Customers were not willing to repair these units and the manufacturer lost that customer permanently. Another manufacturer was slightly more expensive (by only a few percent) and much more reliable. After 20 years the customers were crushed when I recommended replacing a 20 year old inexpensive receiver rather than repairing. But, the customer was more than willing to go with that manufacturer again. Those cheaper units were probably trashed at five years. Needless to say, we dumped that cheaper manufacturer after this trend became obvious.

That was a weak model. Replace it with a new triad or audio control, etc and enjoy the improved performance

Ford E150 ( W H I T E V A N ) owner here. Bought it at auction with 28K miles on it. Transmission warranty way 60K, transmission went out at 60,600 or so miles.

Dealer stepped up, Ford stepped up, and they covered 2/3 of the price of the replacement trans. That replacement now has 135,000 miles on it. Hmmm... makes me think....


It's really dumb to have a warranty dating system that discourages installers from stocking products!

I understand- it being just before Labor Day and a bummer out customer was a bit much to handle. I’m in between having extra stock on-hand for a situation like this. My only alternative is to put in an old Sherbourne with at least 2 blown channels.

With the expense of dealing with the whole process and my time it would seem simply purchasing a new amp makes more sense.

Consumers don't always help their case. I've had numerous people bring ancient stuff in for service claiming that it is still under warranty because they just mailed in the card.

I’m actually surprised that amp lasted that long!! Those things were terrible and notorious for failures.

Do you charge a service call for the repair if it is still under warranty? or just out of warranty?

If it is in warranty I charge to roll a truck and any work performed. Customer simply saying an amp doesn’t work still takes some diagnosing. If it is within 6 months I usually charge for travel.

I put a lot into building good will and take things on a case by case basis. If I’m selling a $50k System I’ve learned to set the expectation that things will go wrong and a subscription based service contract will work to pay for the inevitable issues.