MX-780 is not an oversell so you have that wrong. If programmed well it is perfect for a small system. Personally I go up a model or two to get a bigger LCD screen but the power and capability are there with what you have. We can help you better if you tell us what is actually wrong.

1. Was it programmed poorly so it doesn't work well? Or...

2. Are you unhappy because you are making changes and the installer has to charge you for those changes?

BTW a Fire device won't work with an infrared remote of any brand. Use a Roku if you want one remote for all.

URC is a pro grade remote that can do anything you ask it to. Caavo, Harmony, others are do it yourself or hobbyist remotes. We use pro remotes because we don't want complaints from our clients. Hobbyist remotes can be just fine if you understand the limitations and don't mind pressing help buttons or occasional glitches.

Must have edited their posts- I just read them several times and didn't see 'lads' anywhere. If he did, it means he's likely a Brit- I see no reason to give the installers the benefit just because of that.

Interesting that the remote for the URC MX-Home has a Help button- it works and it prevents phone calls.

Fear? LMAO, hardly. You more than have the right to screw up everything doing it yourself. No one said differently. But your claims that a URC remote was an oversell says you either clearly haven’t researched the product, or you are trying to shill some junk that no one has heard of. In the end, it’s your wife that has to live with your DIY mess, not me.

Post 10

Wow- the only word I missed. Must be havin' one o' my spells.

CCP no help needed if everything is discrete and macros are good. Worst case, go back to main and press "Watch TV" again. No help needed unless Comcast goes down lol.

I've seen more then my fair share of crappily programmed remotes in the field. Those are usually the customer I earn for life after I reprogram. It's like a whole new system to the client. The main reason to upgrade to a level above the 780 is more advanced variables and stuff. Otherwise, the 780 is great for a small system. It can definitely handle the system the OP has. Whether it was program properly is a question yet to be answered. It sounds like he's just upset that the company wants to charge for their time to come out to reprogram. People have to stop figuring that all charges are for time on site. It's expensive to run a business and a small thing that takes 10 minutes still requires a truck roll. We have an hour minimum because of that.

There is a class of user who does not value our services, even though they demand top, top dollar for their own services. Some of these are excellent candidates for DIY remotes. We have a medical doctor client who loves his Harmony and is proud of his accomplishment. He would never hire us to program anything. The program is a mess. His wife does not comment about the remote and if I stop by to work on the system I'll seek out and use the native remotes. I'm always careful to log the status of each unit before I start and leave the system in exactly that state when I'm done -- else his Harmony program will be out if its element.

In any of the DIY homes that I've visited, I don't think that the customer would accept the current level of functionality if they had paid me for the programming, but they are satisfied with their own work.

And, to be fair, some DIY's are capable of creating a program that results in a good user experience.

I thought Caavo was HDMI/CEC control only. I would make sure that you can use it with equipment located in another room before pulling the trigger.


The answer is yes. Ebay currently has a used MX-780 plus base station for $38. An MX-780 for $36. Another for $30. A brand new one for $125

This should give you an idea of what you can sell it for.

Fins is not afraid. He's just angry. In general.

I believe you are obliquely referring to yourself. The fact that whoever you're talking about does not need systems that require someone else to program or maintain them absolutely does not mean that every single one of those people will benefit from such remote controls.


This simple statement obscures the truth that we can't depend on these remotes to keep doing, or always do, what they're programmed to do, so we can't sell them and know that there will EVER be a day when we won't get called back to fix something that once worked.


This never occurred to me before: I bet a power outage is quite a party for Harmony remotes!

This is a brilliant observation!

Like a lot of these threads go, we start with a user that is misinformed, and does not understand fully the implications of the change they are about to make. Then we ask questions to try to get to the bottom of things, and they disappear.

Tom,
he didn't hear anything that he liked, so why would he continue to converse with us? From his point of view, there's nothing to be gained by sticking around.

That's better than him staying here and arguing with us. That would benefit nobody.

You guys keep saying "he". But the poster's email begins with kathy. Maybe women.

However the whole email is [email protected]. Kathy... winch??? What woman would make an email for herself like that?
I smell a troll and it got 2 pages from it.

Google the email address. You’ll find it at some other forums second guessing the experts they hired.