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The following page was printed from RemoteCentral.com:
| Topic: | OvrC Devices Offline This thread has 34 replies. Displaying posts 16 through 30. |
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| Post 16 made on Tuesday January 17, 2017 at 19:57 |
goldenzrule Loyal Member |
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Posts: | July 2007
8,474 |
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On January 17, 2017 at 19:20, Ranger Home said...
No big deal, the earth did indeed keep spinning. That doesn't stop until this Friday.
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| Post 17 made on Tuesday January 17, 2017 at 20:04 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,474 |
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Surprised nobody mentioned it is back up and running now.
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| Post 18 made on Tuesday January 17, 2017 at 20:50 |
tweeterguy Loyal Member |
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Posts: | June 2005
7,713 |
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On January 17, 2017 at 20:04, goldenzrule said...
Surprised nobody mentioned it is back up and running now. Not nearly sensational enough for around here ;)
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| Post 19 made on Tuesday January 17, 2017 at 23:10 |
kenny@snapav Lurking Member |
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We are currently investigating and working through a number of residual effects of the system outage. We'll keep everyone posted on the status on the OvrC status page here: https://status.ovrc.comThanks everyone for your patience.
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Kenny Kim |
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| Post 20 made on Tuesday January 17, 2017 at 23:36 |
pilgram Loyal Member |
Joined:
Posts: | November 2004
5,684 |
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On January 17, 2017 at 20:04, goldenzrule said...
Surprised nobody mentioned it is back up and running now. When the "lights" go out in a storm,people complain. When the "lights" come back on,you never hear a thing!
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Every day is a good day.......some are just better than others!
Proud to say that my property is protected by a high speed wireless device! |
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| Post 21 made on Tuesday January 17, 2017 at 23:38 |
pilgram Loyal Member |
Joined:
Posts: | November 2004
5,684 |
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On January 17, 2017 at 23:10, kenny@snapav said...
We are currently investigating and working through a number of residual effects of the system outage. We'll keep everyone posted on the status on the OvrC status page here: https://status.ovrc.comThanks everyone for your patience. Thanks for your input.
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Every day is a good day.......some are just better than others!
Proud to say that my property is protected by a high speed wireless device! |
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| Post 22 made on Wednesday January 18, 2017 at 01:49 |
Mario Loyal Member |
Joined:
Posts: | November 2006
5,681 |
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That's why I like the VPN setup on the routers.
Get in, albeit slower, do what I got to do, and move on to next problem.
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| Post 23 made on Wednesday January 18, 2017 at 09:51 |
Richie Rich Senior Member |
Joined:
Posts: | July 2002
1,150 |
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I about had a heart attack when the notifications started blowing my phone up.
The first couple were in a pretty close area to one another and my first thought was an internet outage. Then I started getting them from areas that have a different ISP and I was getting that feeling of dread that my phone was going to start ringing off the hook with calls from angry clients.
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I am a trained professional..... Do not attempt this stunt at home. |
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| Post 24 made on Wednesday January 18, 2017 at 10:27 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,474 |
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I'm not sure what the worry is/was. When all sites go offline, I assumed OVRC was down, which I also assumed only affected the remote access. Has there been an outage in the past where the devices actually went offline, and not just remote access?
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| Post 25 made on Wednesday January 18, 2017 at 10:54 |
GotGame Super Member |
Joined:
Posts: | February 2002
4,022 |
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More devices show "online" this morning, but nothing is reachable.
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I may be schizophrenic, but at least I have each other. |
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| Post 26 made on Wednesday January 18, 2017 at 11:00 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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Exactly Golden, when you see tons go offline its a clear indication its a server issue somewhere and doesnt affect performance.
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| Post 27 made on Wednesday January 18, 2017 at 11:01 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,486 |
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On January 17, 2017 at 19:57, goldenzrule said...
That doesn't stop until this Friday. Ah hah! Yet another ploy to stop the inauguration! lol
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| Post 28 made on Wednesday January 18, 2017 at 11:21 |
kenny@snapav Lurking Member |
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Please be assured that this incident only impacts OvrC and its communication to the devices. The local functionality of the devices have not been impacted. Thus, your clients will have not seen any difference in service.
As an update, we have stabilized everything at this point. We are currently monitoring the residual impacts of the incident and working to clear out the queue that has been built up.
Thank you again for your patience.
Kenny, OvrC Product Manager
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Kenny Kim |
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| Post 29 made on Wednesday January 18, 2017 at 20:32 |
roddymcg Loyal Member |
Joined:
Posts: | September 2003
6,796 |
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Do these OvrC devices have a plug attached to them?
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When good enough is not good enough. |
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| Post 30 made on Friday January 20, 2017 at 11:51 |
kenny@snapav Lurking Member |
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Joe Topinka, the CIO of SnapAV, just wrote a blog post reflecting back on the OvrC incident. Please see the post here: [Link: snapav.com]Thanks, Kenny Kim OvrC Product Manager
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Kenny Kim |
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