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The following page was printed from RemoteCentral.com:
| Topic: | Issue - Please delete This thread has 12 replies. Displaying all posts. |
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| Post 1 made on Friday September 11, 2015 at 21:25 |
HoundDog Lurking Member |
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Posts: | September 2015
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Issue being handled. Please delete.
Last edited by HoundDog on September 12, 2015 09:38.
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| Post 2 made on Friday September 11, 2015 at 21:34 |
gpaul_snapav Snap AV |
Joined:
Posts: | March 2011
172 |
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HoundDog, I am very sorry to hear you are having troubles. Please give me a call or drop me an email so I can get your company details and research this. Mobile is 704 749 4808. [email protected].
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G. Paul Hess SnapAV Chief Product Officer [email protected] |
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| Post 3 made on Friday September 11, 2015 at 21:50 |
goldenzrule Loyal Member |
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Posts: | July 2007
8,474 |
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It's hard to take someone seriously when their first post is to publicly bash a company with a track record of going out if their way to help. From what I read, it sounds like they offered to swap it and YOU chose not to. Why didn't you do the swap when it was offered? Did you not want to go through the trouble of swapping the hardware? I think it's telling that the first response if from Snap themselves, and trust me when I tell you that G Paul will go out of his way to help ANY dealer.
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| Post 4 made on Friday September 11, 2015 at 21:54 |
cupofjoe Long Time Member |
Joined:
Posts: | October 2003
58 |
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9 minute reply from a manufacture with email and personal mobile number, I am impressed.
Last edited by cupofjoe on September 11, 2015 23:55.
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| Post 5 made on Friday September 11, 2015 at 22:14 |
Impaqt RC Moderator |
Joined:
Posts: | October 2002
6,233 |
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We dont buy a ton of stuff from Snap, but whenever I have to call support for anything they have been responsive and good to deal with.
I think its unreasonable to expect a offer to have no expiration date.
Its been 6 months. If a customer you wrote a quote for 6 months ago finally showed back up at your doorstep would you honor the quote 100% as written then?
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| OP | Post 6 made on Saturday September 12, 2015 at 07:45 |
HoundDog Lurking Member |
Joined:
Posts: | September 2015
2 |
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GPaul - I will call/email you. Thank You!
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| Post 7 made on Saturday September 12, 2015 at 14:35 |
juliejacobson CE Pro Magazine |
Joined:
Posts: | April 2003
3,032 |
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On September 11, 2015 at 21:54, cupofjoe said...
9 minute reply from a manufacture with email and personal mobile number, I am impressed. I don't give that information until the 10th date, at least.
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"CEPro: your website sucks!" - Fins www.cepro.com[Link: twitter.com] |
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| Post 8 made on Saturday September 12, 2015 at 16:22 |
gpaul_snapav Snap AV |
Joined:
Posts: | March 2011
172 |
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On September 12, 2015 at 14:35, juliejacobson said...
I don't give that information until the 10th date, at least. Julie, its been a long time since we talked, waiting for your call - ha! :)
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G. Paul Hess SnapAV Chief Product Officer [email protected] |
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| Post 9 made on Saturday September 12, 2015 at 16:34 |
King of typos Loyal Member |
Joined:
Posts: | June 2002
5,281 |
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On September 12, 2015 at 16:22, gpaul_snapav said...
Julie, its been a long time since we talked, waiting for your call - ha! :) She did say the 10th date... :-) KOT
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| Post 10 made on Saturday September 12, 2015 at 17:17 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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On September 11, 2015 at 21:25, HoundDog said...
Issue being handled. Please delete. Why did HoundDog delete the message? If it's being handled, then great, good for HoundDog, good for SNAP, and it's only to SNAP's good reputation that it be made public. If, on the other hand, he came across as unreasonable, as the prior posts imply, then deleting the post only makes us imagine the worst. Come on, HD, tell us what happened and leave it for the record! You think the folks in your life don't know how you behave? Share it with us! SNAP definitely deserves credit for handling it, and if you were just too ticked off to be reasonable* or something and are embarrassed by it, put on your big boy pants and let us in on what happened. We all make mistakes! *I'm dealing with a French guy right now, so I know "unreasonable."
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 11 made on Saturday September 12, 2015 at 17:39 |
brent mccall Long Time Member |
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On September 12, 2015 at 14:35, juliejacobson said...
I don't give that information until the 10th date, at least. Wait a minute....Does this mean that you are available for dates? Can I schedule now for Dallas?
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Brent McCall
Envy, it is a dirty emotion. |
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| Post 12 made on Saturday September 12, 2015 at 20:11 |
Audible Solutions Super Member |
Joined:
Posts: | March 2004
3,246 |
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You had better order your carnation now. This is not Austin. Even an advance order might not get the required inducement to arrive on time.
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"This is a Christian Country,Charlie,founded on Christian values...when you can't put a nativiy scene in front fire house at Christmas time in Nacogdoches Township, something's gone terribly wrong" |
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| Post 13 made on Sunday September 13, 2015 at 09:38 |
Trunk-Slammer -Supreme Loyal Member |
Joined:
Posts: | November 2003
7,462 |
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Jules is BAD....
You get nine dates, then she kicks you to the curb. ;-)
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