It's hard to take someone seriously when their first post is to publicly bash a company with a track record of going out if their way to help. From what I read, it sounds like they offered to swap it and YOU chose not to. Why didn't you do the swap when it was offered? Did you not want to go through the trouble of swapping the hardware? I think it's telling that the first response if from Snap themselves, and trust me when I tell you that G Paul will go out of his way to help ANY dealer.