What's the trick... I know there is one...

Less than 1 hour of work to do here and I can't get the freakin remote to talk to CCP.

Argh.

 What OS you running?

xp

USB Device Not Recognized

and I can't update the driver - it says it doesn't work for your hardware...which it thinks is an "unknown device"

go into device manager and manually find\install the CCP driver folder. I believe its in program files\CCP\Drivers..

did this 3 days ago with the same remote..

THis.

Device Manage, Find the Unknown Device. Manually update the driver to the one in the CCP Folder. I think there is one more Trick you may need as well. I seem to remeber having to check "Let me choose" instead of windows automatically determinine which one I wanted to install. THere are several threads on this on the URC Forums as well..

Nope, none of it worked. Had tech support stumped.

Now that I'm home I've tried it on 3 different machines and it won't work.

Did you disable your "free" ram?

We had this problem recently, I'll check to see what we did to get it working.

No, do you think I need to download more?

Tech support was completely stumped. I'd be interested if you can figure it out.

It was like Windows was installing it as an Unknown Device. And I don't mean it was installing a device that didn't have a driver - it would show up in device manager for about 2 seconds with the yellow exclamation point (meaning no driver installed) but would almost instantly refresh to where it wasn't realizing it was "missing" a driver. Hard to explain... No matter what we did the URC drivers would kick back an error saying that it wouldn't work with your hardware. I think it's because Windows halfway thought there was an actual "Unknown Device" device, and the URC driver wasn't meant for the "Unknown Device". Uninstalling the driver, rolling back, running the devinst.exe file that manually installs the 880 driver, different USB ports, different cables, restarting the laptop... nothing worked.

I had this problem today, running Windows 7, 64-bit. The trick is to make sure the remote is "awake" when you're installing the driver. After that, everything went smoothly. If you've already attempted to install the driver unsuccessfully, you may need to uninstall it first.

We went rounds and rounds, from using the Stand Alone to installing CCP then deleting and reinstalling the driver again and again. This was a replacement MX880 that they sent us brand new in the box.

I just found out it turned out to be the USB cable. So try that. But we also did every other thing that tech support could think of.

I just tried it on a fourth computer and still no luck. XP Laptop - unknown device. Customer's iMac - USB doesn't even recognize it. My iMac running XP - USB doesn't even recognize it. My desktop PC running XP - unknown device.

I've done 880's before ON THE SAME LAPTOP. Why in the world would it suddenly be an issue?

I did try a different USB cable. I'm pretty sure it's a bad USB port on the remote.

But - the last remote I was convinced was broken was a T3-V and it turned out the screen just wasn't calibrated right.... (wouldn't exit out of the screen calibration screen after trying for 30 minutes...until I got it to the office then on the first try it went right through...)

edit - hey, this was my 3,000th post!