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Topic:
Command Failed
This thread has 22 replies. Displaying posts 1 through 15.
Post 1 made on Sunday June 14, 2020 at 12:55
Pambs
Long Time Member
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54
Hi Guys

I am facing more and more command failures. Not sure what is driving the problem but remote almost not working at all. Getting a command pass through every 30-40 times. I cannot find a specific pattern

I can access the RFX when it's connected directly on the pc. But When is set in position 3 i cannot find it using the pronto pro extender finder option

Any ideas on what could be the problem and what i should change?

thank you
Hari
Post 2 made on Sunday June 14, 2020 at 13:38
Lyndel McGee
RC Moderator
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12,633
I too have have additional Command Failed messages of late and have added additional things to my network. However, I periodically reboot all my prontos as well as my extenders.

To reboot the Pronto, hold simultaneously Home + Menu + Page Plus.

Find out what got added to your network recently that could be causing more UDP traffic.

Also, you did not tell us type of RFX , RFX and Pronto firmware revisions, and your usage mode. For example, RFX9400 can be used in standalone or network mode. If this is an RFX9400 in standalone mode, when was the last time it was rebooted? The RFX9400 in standalone I've seen performs better with a reboot every now and then.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 3 made on Sunday June 14, 2020 at 14:15
Pambs
Long Time Member
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54
Hi Lyndel

Yes i should have. I am using an rfx9600 running the latest firmware 1.4.7

The RFX is connected on an old Linksys router. It's the only thing plugged in. Everything else is connected on the internet router which is completely seperate

How can i check the remote's firmware?

thanks
Hari
OP | Post 4 made on Sunday June 14, 2020 at 16:25
Pambs
Long Time Member
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Okay i have checked and i am using 7.3.3. I think it's the latest right?
Post 5 made on Monday June 15, 2020 at 19:40
Lyndel McGee
RC Moderator
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I think so. The firmware for RFX and TSU are available in the files section.

Just because RFX is connected to a router and nothing else is connected, I have to ask where do your TSU units connect? Wireless to the same router?

Are you using WPA2 or WEP?
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 6 made on Wednesday June 17, 2020 at 03:49
Pambs
Long Time Member
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54
Hi Lyndel

I am using WEP. Also i have noticed that everytime i switch the remote on/off it works for a few minutes but it comes back

thanks
Charalambos

[url=[Link: ibb.co]][img][/img][/url]
Post 7 made on Friday June 19, 2020 at 09:18
Lyndel McGee
RC Moderator
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I use WEP128 and not WEP64 and used to use Linksys but now am using PacEdge access point. Have you updated firmware on your router or access point recently?
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 8 made on Friday June 19, 2020 at 15:12
Pambs
Long Time Member
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54
Hi

No I havenít made any changes. Nothing...
Post 9 made on Friday June 19, 2020 at 18:38
Lowpro
Select Member
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March 2004
2,070
I've only ever used WEP128. Had a Linksys router for many years, then switched over to Netgear. Has been just as many years, since changing to the Netgear. Don't ever remember receiving a "Command Failed" message. Have you tried WEP128 perhaps?
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OP | Post 10 made on Saturday June 20, 2020 at 14:39
Pambs
Long Time Member
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Hello

No i have not. I will switch and give it a try to see how it works

Does anyone use fixed ip?
Post 11 made on Saturday June 20, 2020 at 23:25
Lyndel McGee
RC Moderator
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Not for the TSU but I do for RFX9600's. However, the RFX is not specified as a fixed IP in PEP.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 12 made on Saturday June 20, 2020 at 23:32
buzz
Super Member
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May 2003
3,715
This looks like one of the older Linksys units. You can save a lot of diagnostic time if you check the power supply voltage first.
OP | Post 13 made on Sunday June 21, 2020 at 09:41
Pambs
Long Time Member
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54
I have moved the power supply a couple of times lately now that i am thinking. What check should i do? If the voltage is at the level needed?
Post 14 made on Sunday June 21, 2020 at 12:51
Lyndel McGee
RC Moderator
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12,633
If you think that is the issue, the replace the power supply.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 15 made on Tuesday June 23, 2020 at 03:55
Pambs
Long Time Member
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Changed power supply and switched to WEP128. Everything works perfect. Thank you guys!
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