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Windows 10
This thread has 8 replies. Displaying all posts.
Post 1 made on Sunday November 26, 2017 at 14:13
Dawn Gordon Luks
Founding Member
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September 2001
1,015
Hi Folks,

I have 2 windows 10 laptops (Both Microsoft Surface models) and I cannot get them to recognize 9400's or 9600's.

Programs I'm using are PEP 1.1 9400 and PEP 1.1 for the 9600. Installation seemed to go just fine. But I get the dreaded HID Not Accessible error (C14) when I try to connect to a Pronto.

I have tried compatibility mode and running as administrator, as well as several different cables.

Would rather not use a VM program.

Any ideas?

Thanks

Last edited by Dawn Gordon Luks on November 26, 2017 14:24.
OP | Post 2 made on Tuesday November 28, 2017 at 09:14
Dawn Gordon Luks
Founding Member
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1,015
Ok. I'm re-evaluating using a VM program since I found an XP license code that may work.

I was wondering if the HID problem would be solved by going this route or is this a hardware issue? Anyone have any experience with this as a solution?
Post 3 made on Sunday December 3, 2017 at 18:28
Lyndel McGee
RC Moderator
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Posts:
August 2001
12,167
Are you using a Logitech wireless mouse or keyboard? Have access to a wired pair?
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 4 made on Monday December 4, 2017 at 07:50
Dawn Gordon Luks
Founding Member
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September 2001
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No, but I am using a MS Bluetooth mouse. I could definitely use a wired mouse instead. No problem.

Keep in mind that there are 37 HID entries for the Surface Pro in device manager. :-(
Post 5 made on Wednesday December 13, 2017 at 02:05
cwiggins
New Member
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December 2017
1
Make sure you're using a USB 2.0 port. Apparently it doesn't care for USB 3.0
OP | Post 6 made on Wednesday December 13, 2017 at 08:46
Dawn Gordon Luks
Founding Member
Joined:
Posts:
September 2001
1,015
I wish I had that option. But the Surface Pro only has a single USB 3.0 port.

I use Pronto Pro software on my desktop's USB 3.0 port and it works. It's a tad slow to recognize, but it works.
Post 7 made on Wednesday December 13, 2017 at 23:00
alpha
Long Time Member
Joined:
Posts:
September 2003
255
Try a old Powerd USB 2.0 Hub.
It might work.
Project Boredom 2 is here. [Link: mediafire.com]
------------------------
Check Version 1 & 2 out in the files section.
OP | Post 8 made on Thursday December 14, 2017 at 09:41
Dawn Gordon Luks
Founding Member
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Posts:
September 2001
1,015
Great idea thanks!
OP | Post 9 made on Saturday December 23, 2017 at 09:12
Dawn Gordon Luks
Founding Member
Joined:
Posts:
September 2001
1,015
Tried a powered USB 2.0 HUB and it didn't work. Same HID error.


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