Both the iPhone and the iPad app have the same settings.

Friendly Name: MDS
IP Address: 192.168.1.50 (This is the address of the AADS)
HTTP Port: 80
Port A: 41790
Port B: 41791
Passcode: 1234

When I check the properties of both apps in SystemBuilder, They reflect these settings minus the IP which is set to default 0.0.0.0 on both as directed by Crestron Tech.

The manifest files has been uploaded via VTpro to the processors and I have the web server enabled.

Both iPhone and iPad are using the same ports? No can do. Each must be unique. iPhone: 41790-41791; iPad: 41792-41793 ( or reversed if you'd like but still unique )

This would be first place to look. Each project has to have unique name and ports.

Default IP address in the program will be 0.0.0.0 This is correct. IPID must be unique to each project and entered into the app setup. The app must match the IPID in the program. I'm not sure about password since I disable them but I doubt these need to be unique. However, they must match; that is the password in the program must match that in the app.

if I've understood you correctly, you are using the same name for both iPhone and iPad. No can do. Each should be a unique name. Also, if i've followed your post you are using 41790-41791 as the default ports for both projects. No can do. Each application needs to have its own ports, which is why I don't like using 41xxx. I prefer 42790 on up since 41794-41795 are reserved to Crestron and it's easy to forget this if you begin with 41790 and have 3 devices.

Alan

Matt,

If you need to call tech support, there is an engineer in the Canadian office that is very helpful. Send me a PM and I'll shoot you his name and extension. He's very knowledgeable with the mobile apps.

Gotcha, Yeah I missed that with the ports. I reassigned each one to different ports 42790-42793, re-built the program and re-uploaded, opened each one in VTpro and re-uploaded both. Once I uploaded the new files from VTpro, everything worked.

Thanks for your help!

This is why the details matter. Without all of the facts it's impossible to know what is wrong or what suggestions to make.

I get it that it's hard to know the information to provide. However, informing us that you have loaded the graphics file into the processor is important, and as much of the other details that you think important.

If you miss something we'll ask for it. However, giving us some of the details let's us know that you are have some clue as to what is required. Many of us have made the same mistakes you have. We like to help but we're not getting paid either. We cannot see your iPad nor your program. Telling us what you did is crucial. Help us to help you. Supply those details. See what happens when you do?

Alan

He only needs to hire me. You might want to consider this as well--even if you don't speak American all that well.

Alan

-- I didn't realize I had to separately upload the graphics file from VTpro, until someone mentioned it to me in a post.

The hardest thing about working with Creston, is that this is all new to me. I'm an AVAD dealer (Don't hold that against me, haha) and our training consisted of 2 days of product numbers and a few screen shots of composer. Bought gear and went on our merry way being told that programming it is easy as pie. I'm not knocking AVAD or Crestron, I know this is kinda a new adventure for everyone involved.

Thus, I've worked to get a grasp of how the Crestron system works and what is involved and it can be a very daunting task. I do plan to take more of the actual Crestron training as offered, but having tried to get my system up and functional on the odd day or evening I have free, just adds to the frustration. That all being said, had I know what information was relevant, I would have posted it initially. I'm not trying to be a punk by any means and I didn't mean to come off as one and I apologize if I did.

I do highly appreciate the help and the guidance. Glad to finally have it working. Now to start learning how to integrate RA2 with it.

Thanks Again!

Very, VERY, VERY bad idea. You have no clue how to use the development tools and you want to take on integration of a third party subsystem--and via Systembuilder?

Can you write a module? Do you have any clue how to go about this with Systembuilder? Given the price of Prodigy dimmers why in the world would you attempt to integrate Radio Ra--and as a Prodigy dealer?

I give up. Have a good time.

Alan

Great thread!

I feel like I'm getting pretty close to getting iPad online.

Does anyone feel like helping me figure out why I get the, "Initializing... Please wait." message?

I've never seen one successfully connect before so I'm not sure what it should look like what everything is happy.

My Rack2 processor is 172.16.60.11 but the files were too big. So we loaded it onto the AV2 at 172.16.60.11. Does this mean I have to point the Mobile G app at the AV2?

Toolbox allowed me to send the web and mobility files to the AV2.
Toolbox allowed me to send the manifest to the iPad.

I was only able to get the "Initializatio... please wait" after playing with port stuff.

At the moment I have:

Name: Main Rack
Local?: Yes
Host IP: 172.16.60.11 (AV2)
HTTP: 80 (I've tried 81 and 8081)
Port A: 41795
Port B: 41795
Passcode: 12345 (this is something we've had on our network for years)

Is there any information I can give you to help you help me?

This thread (along with yahoo stuff) has been very helpful! Thanks a lot!

KD

#1 Port A and B cannot be the same.
#2 41794 and 41795 Is reserved for crestron, you can't use that.
#3 Change to 41792 and 41793
#4 The answer is in post 17 of this thread.
#5 :p

Go into toolbox and open up the AADS. Look under web pages and mobility projects and see if the project is even loaded into the processor. If not try and upload it. Also, if it's to big, load directly to the Ipad from tool box. I have an Adagio system in my house with multiple IOS devices as well as Droids connected works fine. I load directly to each device. I don't bother loading to the processor.

Oops, didnt see there was two pages of this thread. WOW, if you figured it out forget my last post

I did figure it out. It turns out there were some changes that needed changing in the program.

I had forgot to add the loopback address to the Rack's table.

It works now!

Thanks for the replies, guys.