Has anyone seen or heard of this happening?? Customer had a dead remote that was covered under warranty so we sent it out waited 5-6 weeks and they sent it back. Reinstall is on monday, so I opened the box to inspect the remote (been burned enough over the years to trust something back from service) I open it up and there is someone elses program on it and the buttons are peeling. I really want to like this company but they are making it really hard for me. 800.00$ remotes with the buttons peeling?? too much more and stop will be completely clear....