Customer called and said the remote was rebooting in a never ending cycle just would show the philips logo that says please wait then it would reboot. i tried to load a configuration file and see if that worked but it would reboot so i did the firmware repair option. the customers remote was paired with a rfx9400 in standalone mode. well now the remote starts up and i put the config file in it and it loads just fine but the rf icon never shows up. so i loaded our showroom file in it and its paired with a rfx9600 wireless connection and no wireless icon shows on remote. Is there anything else i could try or is this baby going to the repair center?