Software is available on this site I believe. The Help File along with FAQ on Philips Web site will hopefully be enough to get you started.
If not, you could purchase "The Ultimate Pronto Guide" as the 9600 editor is based on the older NG platform's editor and the design patterns it explains still apply for the 9600. UPG is available from
www.remotequest.com or prontowizard.com.