On March 19, 2007 at 17:37, tepidohare said...
You're going to tell a wealthy customer that in order
to make a change to their remote, they need to downgrade
their computer? Obviously they had their reasons for upgrading,
be it Vista's security improvements, or just the fact
that it's a new computer and that's what it came with.
That kind of customer doesn't want to be told that they
need to "be flexible", they want to be told the product
works like the rest of their devices. Like I said, practically
every other major device on the market has a solution
in place, and for this expensive of a product not to have
one as well -- when they had ample opportunity to develop
one -- is poor support.
As far as I can tell from this thread the suggestion is to an installer not the end customer. Regardless, the solution is the solution regardless of how wealthy someone is.
The only thing lots of $$$$ gives someone is the means to hire someone to deal with the PC headaches. It's a level playing field - we all deal with the same issues.
I am not defending URC or bashing Microsoft. If installing XP (instead of or in addition to Vista) allows someone to get the job done, then it should be considered.
