rvaughn666,

You clearly have reading and comprehension skills that
are quite lacking. Do you always make an uninformed purchase
and then whine when you feel you've been robbed?

I urge you to check out the manufacturer's website. It's
plain as day and in black and white. The URL is www.universalremote.com.
Surely nothing cryptic about the URL or how to find it.


Here are some clues for you:

1. You are a consumer. Do you see the MX-980 listed
under the consumer products section? No, it's listed
under the professional section.

2. From the Overview section under the Professional products
page: "All of the devices we advertise here in the
Professional section of this website are designed to be
programmed and installed by experienced custom installation
professionals."

3. From the MX-980 product description page: "...it
enables professional installers to more quickly and efficiently
customize and automate sophisticated Home Theaters and
whole house A/V systems"

and

"...using URC’s proprietary Complete Control Suite
programming software, available online at the URC Control
Room." Guess who has access to that? Not a consumer.

and

"...OpenArchitecture PC Editor provides professional
installers...Using the MX-980, installers can..."
Are you an installer? Nope.

and

"Warranty: 1 year parts & labor when purchased from
an authorized dealer" You may be bummed about this
depending upon where you purchased from.

Clear yet?

And please don't reply well I was walking through bestbuy,
saw the product and they didn't tell me there was no software.
Who's problem is that? It's between you and your place
of purchase. Nothing to do with URC.