Bottom line is that whether you're a CI or a retailer, if you're going to sell an unprogrammed remote to a customer, you have an obligation to provide the software to that customer, either directly or through URC. As URC does not currently have it available for download, the onus falls on the CI/retailer to provide it or refuse to sell an unprogrammed remote.

Regarding the templates, while I can see where a 300 MB wouldn't work for a Live Update, I would like to see a few more templates added to the software, much like is done with the MX-3000.

Mike